Get more reviews and more customers with TrueVoiceCX

As a small business owner, whether you have 1, 10 or 25 locations, your day is already packed with just managing your business. While reputation management, driving reviews, knowing what is said about you, and managing social media channels and promotions is important, most small businesses do not have the time or resources to get it done effectively. Software providers will tell you that their products run themselves. While this is partially true, software applications will automate some of the tasks, daily management and interaction is required to get the full return out of the investment.

How many times have we all bought a software product, with all good intentions, and it sat on the shelf because we did not have the time to set it up or we just could not figure it out? Tried calling or chatting with the help desk only to be let down or be more confused than before we called?

EliteCXS will never just sell you a product, hand you a manual, offer you minimal support and wish you luck in getting it off the ground. One of our customer experience experts will be assigned to you and he or she will work with you and your business daily to ensure results are delivered.

We recognize that every business is different and what components are needed and how they are used must be tailored to how you run your business and what you want to get out of it. Don’t have a customer experience department or resource, don’t worry. EliteCXS has tailored, managed solutions for you whereby we become your customer experience department. Already have a customer experience department or resource, we have tailored managed solutions to support your team.

We will never just hand you a manual and tell you to get on it with it. We will tailor a managed solutions package that is the right fit for your business and brand. We will be involved in your business every day to maximize your customer growth, delight, profitability and ROI. The individual components of any solution package can be adjusted over time, as well, to ensure you are consistently receiving the right services for your business needs.

Every business is different, and we understand that! Our customer experience experts will work with you initially to understand your business, your requirements, what is working well, and what is not. From this, they will design the right tailored managed solution for you.

Get Started With Your Solution

Get more reviews.
Get more customers. Automatically.

The easiest way to get new reviews 

& manage negative feedback on all sites. Typically, our clients see a 300-400% increase in reviews and rating within the first 6 months.

Get new reviews

Send SMS or email review requests to your customers, making it effortless to score new reviews for your business directly on Google, Facebook and any other site that matters to your business.

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From first hello to happy customer

TrueVoiceCX Messenger, powered by TrueVoiceCX, provides an easy way for your business to text with all prospects and customers. No matter where they are: website, Facebook, Google – all text messages come to one inbox where you or EliteCXS can respond directly.

Customer Surveys

As a stand-alone tool, customer surveys do offer good insight into your customers, however, they become a valuable resource and key revenue/growth driver when added in to the TrueVoiceCX core solution.

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Beat the competition

A steady flow of new reviews boosts your SEO so customers can find you easily. High ratings ensure they choose you over your competitors.

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Negative feedback is no longer a problem

With automatic new review alerts, we can respond to negative reviews instantly to solve problems before they become problems.

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Be found online

EliteCXS keeps your business listings (Name, Address and Phone) consistent across 50+ sites and directories so search engines and customers can find you easily.

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Ensure standards and process compliance through mystery shopping

Monitor, Measure and Manage the key drivers of In-Person, Web Inquiry & Telephone-based customer experience touchpoints within your organization.

Ensure standards and process compliance through mystery shopping

Monitor, Measure and Manage the key drivers of In-Person, Web Inquiry & Telephone-based customer experience touchpoints within your organization.

Employee Engagement

EliteCXS’ Employee Engagement solutions provides you with the tools to know what your employees think about working for your brand, if customer experience is the focus, and if they believe they have they needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

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Key Features and Benefits of EliteCXS’ Managed Solutions for Small Business

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