Elite CXS

MYSTERY SHOPPING & REPUTATION MANAGEMENT EXPERTS

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CX Management that you can rely on!

Finally, Mystery Shopping, Video Mystery Shopping, Brand Standards, Reputation Management and Customer Delight all under one umbrella! Delight your customers and they are yours for life!

Customer Experience solutions designed with your business and brand in mind that are geared to strengthen your brand performance, expand your customer base, grow revenue and increase profits.

Grow

Attract new customers to find and choose your business while staying connected to every existing customer.

Be Found – Google is the front door to your business – it is how new customers find you. Be found everywhere online.

Be Chosen – Stand out as the obvious choice and get more traffic through your door with the most reviews and higher ratings.

Be Connected – Interact with your customers on their terms – including Text and Chat. Get more leads, win more business.

Be the Best – Turn feedback into actionable insights. Understand exactly what your customers expect from you and act on it.

Onsite

Your physical locations represent a significant investment by your brand and represent one of the most important opportunities for creating a positive customer experience.

Through onsite mystery shopping, video mystery shopping, compliance audits, and competitive benchmarking, you can continuously and accurately monitor, measure and manage your frontline customer service techniques across all your locations.

ONLINE

Monitor and Measure Every Touchpoint Through:

Reviews – Turn your customer reviews into your competitive advantage.
Surveys – Design surveys to improve customer feedback.
Insights – Turn customer feedback into actionable insights.
Benchmarking – Know you’re your competitor’s customers better than they do.
Social – Manage all your social media in one place.
Messenger – Manage all customer conversations in one place.
Listings – Put your business on the map and be found everywhere.
Webchat – Covert Website clicks into customers.
Ticketing – Fix issues before they become problems.

Tailored Solutions

Customized Programs to Support Small Business and Enterprise Organizations

We recognize that every business is different and what components are needed and how they are used must be tailored to how you run your business and what you want to get out of it.

Don’t have a customer experience department or resource, don’t worry. EliteCXS has tailored, managed solutions for you whereby we become your customer experience department. Already have a customer experience department or resource, we have tailored managed solutions to support your team.

Join The 1000’s of Satisfied Customers!

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