Understand Customer Experience Through the Power of Online Reviews

Monitor, manage, and collaborate on responding to reviews and social mentions—all from one place.

Analyze and report on team metrics to build data driven strategies that drive business results.

In a single workflow, mend relationships with your detractors and encourage your advocates. 97% of people go to reviews as a first source when making a purchase decision. 20% of local search results are influenced by online reviews.

In a single workflow, mend relationships with your detractors and encourage your advocates. 97% of people go to reviews as a first source when making a purchase decision. 20% of local search results are influenced by online reviews.

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Why choose us?

Hear the complete voice of the customer from every touch-point at both the brand and location level. Receive actionable insights to every level of the organization. Our experts will craft great questionnaires, manage your reviews, and social media awareness.  Focus on customer delight, rather than simply customer satisfaction. Win over your customers for life!

Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.

No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.

Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of service, all reports and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.

Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.

We provide Solutions, Insights, and Results that are customized to your needs and processes.

CONTACT US TODAY TO SCHEDULE YOUR FREE SCORECARD!