DO YOU KNOW?
No matter which retail sector you are in, whether it is a big box & mass merchandise, c-stores & service stations, grocery & supermarket, speciality retail, luxury retail, pharmacy, or an online retailer, it is imperative to actively seek to “wow” your customers. You can do this by providing unique, and exceptional customer experiences and set your organization, brand, and/or franchise apart from the competition.
Elite CXS offers a variety of measurement options to suit your needs. Our highly flexible and customizable solutions and reporting will focus on the area’s most important to you. Elite CXS is here to help you on this journey
DO YOU KNOW IF YOUR STAFF ARE DOING THEIR BEST?
One of the key factors in determining the likelihood of success and profits in your brand is customer satisfaction. When there is customer loyalty, the customer retention rate is high, and the business result follows. Any brand without a focus on customer satisfaction is at the mercy of the market. Without the actions to develop loyal customers, you open the door to your competitors satisfying their desires and your customer retention rate will decrease.
Ensuring a successful degree of customer delight and loyalty does not have to be a complicated process.
Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process.
We can answer all these questions for you in a timely and organized way:
- Are my staff following your store’s processes and procedures?
- Are my staff embracing our brand and providing a delightful experience each time a customer contacts us?
- Are the investments in process, training, coaching, and compliance guidelines being maximized?
- What is the knowledge level of our staff?
- Are my brand standards being adhered to across the organisation?
- Are my staff establishing a good rapport with prospective clients?
- Are my sales representatives asking for the business, both soft and hard closes?
One of the key factors in determining the likelihood of success and profits in your brand is customer satisfaction. When there is customer loyalty, the customer retention rate is high, and the business result follows. Any brand without a focus on customer satisfaction is at the mercy of the market. Without the actions to develop loyal customers, you open the door to your competitors satisfying their desires and your customer retention rate will decrease.
Ensuring a successful degree of customer delight and loyalty does not have to be a complicated process.
Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process.
We can answer all these questions for you in a timely and organized way:
Are my staff following your store’s processes and procedures?
Are my staff embracing our brand and providing a delightful experience each time a customer contacts us?
Are the investments in process, training, coaching, and compliance guidelines being maximized?
What is the knowledge level of our staff?
Are my brand standards being adhered to across the organisation?
Are my staff establishing a good rapport with prospective clients?
Providing customers with a delightful shopping experience means you get to turn a much larger number of visitors into loyal repeat customers. After all, people aren’t going to shop where they feel unwelcome or taken for granted. The most memorable customer experiences are the ones that create an emotional connection with customers. In fact, businesses that use emotional connections outperform their competitors by 85% in sales.
Your branding establishes who you are, what you do, how you are different to your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate your brand message to everyone, the more chances you give people to understand what to expect from you.
Find out:
- If your customers are leaving feeling delighted with the experience they just had
- How customer service is being perceived
- How to turn reviews into a competitive advantage
- How to get a customizable and fluid customer survey program
- How to ensure your company name and information is consistent across all the channels
- How to be found everywhere
- How to receive a content-based training program and maximize results
Providing customers with a delightful shopping experience means you get to turn a much larger number of visitors into loyal repeat customers. After all, people aren’t going to shop where they feel unwelcome or taken for granted. The most memorable customer experiences are the ones that create an emotional connection with customers. In fact, businesses that use emotional connections outperform their competitors by 85% in sales.
Your branding establishes who you are, what you do, how you are different to your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate your brand message to everyone, the more chances you give people to understand what to expect from you.
Find out:
If your customers are leaving feeling delighted with the experience they just had
How customer service is being perceived
How to turn reviews into a competitive advantage
How to get a customizable and fluid customer survey program
How to ensure your company name and information is consistent across all the channels
How to be found everywhere
How to receive a content-based training program and maximize results
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the frontline champions of your retail company, and that’s a great business outcome for you.
Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.
Find out:
- If your employees really love coming to work every day
- What do your employees think of your processes and procedures
- What feedback your employees would recommend for improving customer experience and profitability
- How you can link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit
- How to improve your employee retention
- How to measure the effectiveness of employee training
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the frontline champions of your retail company, and that’s a great business outcome for you.
Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.
Find out:
If your employees really love coming to work every day
What do your employees think of your processes and procedures
What feedback your employees would recommend for improving customer experience and profitability
How you can link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit
How to improve your employee retention
How to measure the effectiveness of employee training
The quickest path to getting ahead of your competition, reducing threats, and providing a better customer experience is engagement, engagement, engagement. You need to create customer interactions that produce engagement. Brands that consistently practice a customer-first mentality focusing on their convenience, time, mentality, tendencies, comfort, perception, and limited attention span succeed even when faced with lower priced competition.
Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition.
Elite CXS will help you stay ahead of your competition, and deliver a level of customer experience that will delight and create customers for life.
With our services you can:
- Find out how you are stacking up against your competition
- Identify the strengths and weaknesses of your competitors
- Develop and communicate a distinct market advantage over your competition
- Compare what is being said about you to your competition across the web
The quickest path to getting ahead of your competition, reducing threats, and providing a better customer experience is engagement, engagement, engagement. You need to create customer interactions that produce engagement. Brands that consistently practice a customer-first mentality focusing on their convenience, time, mentality, tendencies, comfort, perception, and limited attention span succeed even when faced with lower priced competition.
Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition.
Elite CXS will help you stay ahead of your competition, and deliver a level of customer experience that will delight and create customers for life.
With our services you can:
Find out how you are stacking up against your competition
Identify the strengths and weaknesses of your competitors
Develop and communicate a distinct market advantage over your competition
Compare what is being said about you to your competition across the web
Website is the face of your company.
Customer experience starts the moment they land on your website or social media profile. From that second, they will start creating associations with your brand. Their emotions will determine whether they will buy from you or not. This is especially true for online retailers.
Our digital team knows exactly who your target audience is, what they like and how to get their attention.
Do you want to:
- Have a modern and stylish website?
- Have functionality that brings results?
- Have continuous maintenance that you never have to think about?
- Attract more customers to your website?
- Display relevant & engaging content?
- Increase sales?
Get in touch with our digital specialists to get your business to the top of the digital world.
Website is the face of your company.
Customer experience starts the moment they land on your website or social media profile. From that second, they will start creating associations with your brand. Their emotions will determine whether they will buy from you or not. This is especially true for online retailers.
Our digital team knows exactly who your target audience is, what they like and how to get their attention.
Do you want to:
Have a modern and stylish website?
Have functionality that brings results?
Have continuous maintenance that you never have to think about?
Attract more customers to your website?
Display relevant & engaging content?
Convert more leads to sales?
Get in touch with our digital specialists to get your business to the top of the digital world.
We live in a world where negative comments, whether true or not, tend to be perceived as gospel. How we react to them and what we do with them can make a world of difference as to how much they matter. No one likes to get a negative review, but they can indicate an issue that needs to be dealt with
Take control of your brand and solve customer issues!
View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.
Find out:
- How to turn positive customer surveys into reviews on the web
- How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
- How you can see everything that is being said about you across the web
- How to manage your customer conversations from one place
- What people say about your retail store
- How to turn reviews into a competitive advantage
We live in a world where negative comments, whether true or not, tend to be perceived as gospel. How we react to them and what we do with them can make a world of difference as to how much they matter. No one likes to get a negative review, but they can indicate an issue that needs to be dealt with
Take control of your brand and solve customer issues!
View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.
Find out:
How to turn positive customer surveys into reviews on the web
How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
How you can see everything that is being said about you across the web
How to manage your customer conversations from one place
What people say about your retail store
How to turn reviews into a competitive advantage