DO YOU KNOW?

GET A FREE MYSTERY SHOP TODAY*

Restaurant business garners over $800 Billion in sales annually. How do you set your restaurant or franchise group apart when there is so much choice? How do you get that “wow” factor across to your customer?

Elite CXS offers a variety of measurement options to suit your needs. Our highly flexible and customizable solutions and reporting will focus on the areas most important to you. Our knowledge will help you to achieve and/or maintain ratings such as Forbes, AAA, Zagat, Google, Trip Advisor, Yelp, etc. for your brand or franchise group. 

We work with drive-thrus, fast casual, casual and fine dining restaurants, grocery, coffee shops and bakeries, as well as delivery and curbside services.

DO YOU KNOW IF YOUR STAFF ARE DOING THEIR BEST?

Staff efficiency means that everyone working in your restaurant can increase productivity at peak hours and meet the demands of a robust kitchen without impacting quality. In today’s world, when opinions and news spread with the speed of light, it is definitely worth investing in staff productivity. 

We can answer all these questions for you in a timely and organized way:

  • Are my staff following company processes and procedures?
  • Are all my staff embracing our brand and providing a delightful experience each time a customer walks through the door?
  • Are the investments in process, training, coaching, and compliance guidelines being maximized?
  • Are my employees managing the inventory properly?
  • Are my brand standards being adhered to across my franchise?
  • Are all my staff thoroughly versed in our menu and restaurant culture? 
  • Are my managers meeting the needs of the restaurant, the customers, and the employees?
GET A FREE MYSTERY SHOP TODAY*

Staff efficiency means that everyone working in your restaurant can increase productivity at peak hours and meet the demands of a robust kitchen without impacting quality. In today’s world, when opinions and news spread with the speed of light, it is definitely worth investing in staff productivity. 

We can answer all these questions for you in a timely and organized way:

Are my staff following company processes and procedures?

Are all my staff embracing our brand and providing a delightful experience each time a customer walks through the door?

Are the investments in process, training, coaching, and compliance guidelines being maximized?

Are my staff managing the inventory properly?

Are my brand standards being adhered to across my franchise?

Are all my staff thoroughly versed in our menu and restaurant culture? 

Are my managers meeting the needs of the restaurant, the customers, and the employees?

GET A FREE MYSTERY SHOP TODAY*

DO YOU KNOW WHAT PEOPLE SAY ABOUT YOUR RESTAURANT?

Great dining establishments thrive on positive online reviews and word of mouth. When you get a negative review, it can be a deal-breaker for your restaurant.

Take control of your restaurant brand, and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas, and sites to focus on. TrueVoiceCX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

  • How to turn positive customer surveys into reviews on the web
  • How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
  • How you can see everything that is being said about you across the web
  • How to manage your customer conversations from one place
  • What people say about your restaurant
  • How to turn reviews into a competitive advantage
GET A FREE CONSULTATION TODAY**

Great dining establishments thrive on positive online reviews and word of mouth. When you get a negative review, it can be a deal-breaker for your restaurant.

Take control of your restaurant brand, and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas, and sites to focus on. TrueVoiceCX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

How to turn positive customer surveys into reviews on the web

How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place

How you can see everything that is being said about you across the web

How to manage your customer conversations from one place

What people say about your restaurant

How to turn reviews into a competitive advantage

GET A FREE CONSULTATION TODAY**

DO YOU KNOW
WHAT YOUR EMPLOYEES NEED?

Have you set clear expectations for your restaurant staff? Do they love what they do and create great customer experiences every time? Have they been given the tools and training to perform well? Your employees are the front line champions of your brand, and that’s a great business outcome for you.

Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

  • If your employees really love coming to work every day
  • What your employees think of your process and procedures
  • What feedback your employees would recommend for improving customer experience and profitability
  • How you can link the impact of employee satisfaction to customer satisfaction, costs, revenue, & profit
  • How to improve your employee retention
  • How to measure the effectiveness of employee training
GET A FREE MYSTERY SHOP TODAY*

Have you set clear expectations for your restaurant staff? Do they love what they do and create great customer experiences every time? Have they been given the tools and training to perform well? Your employees are the front line champions of your brand, and that’s a great business outcome for you.

Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

If your employees really love coming to work every day

What your employees think of your process and procedures

What feedback your employees would recommend for improving customer experience and profitability

How you can link the impact of employee satisfaction to customer satisfaction, costs, revenue, & profit

How to improve your employee retention

How to measure the effectiveness of employee training

GET A FREE MYSTERY SHOP TODAY*

DO YOU KNOW HOW TO SET YOUR RESTAURANT OR FRANCHISE GROUP APART?

If you couldn’t answer this question immediately it is time to stop and rethink your strategy. What does your restaurant do better than all the others? 

Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition. 

Find out:

  • How you are stacking up against your competition
  • Your competitors’ strengths and weaknesses
  • How to develop and communicate a distinct market advantage over your competition
  • What is being said about you compared to your competition across the web
GET A FREE CONSULTATION TODAY**

If you couldn’t answer this question immediately it is time to stop and rethink your strategy. What does your restaurant do better than all the others? 

Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition. 

Find out:

How you are stacking up against your competition

Your competitors’ strengths and weaknesses

How to develop and communicate a distinct market advantage over your competition

What is being said about you compared to your competition across the web

GET A FREE CONSULTATION TODAY**

DO YOU KNOW IF YOUR WEBSITE IS BRINGING YOU MAXIMUM RESULTS?

No matter what you do your website is the face of your company. People tend to do more and more research online before going to a restaurant and guess what? They can not taste your food through the website, but they can get the general feel of what they will experience once they arrive. Make sure your website represents your restaurant culture and brings out the “flavors” through the screen. 

Do you want to:

  • Have a modern and stylish website?
  • Have functionality that brings results?
  • Have continuous maintenance that you never have to think about?
  • Attract more customers to your restaurant? 
  • Display relevant & engaging content?
Get a free website audit today

No matter what you do websites are the face of your company. People tend to do more and more research online before going to a restaurant and guess what? They can not taste your food through the website, but they can get the general feel of what they will experience once they arrive. Make sure your website represents your restaurant culture and brings out the “flavors” through the screen. 

Do you want to:

Have a modern and stylish website?

Have functionality that brings results?

Have continuous maintenance that you never have to think about?

Attract more customers to your restaurant? 

Display relevant & engaging content?

Get a free website audit today

DO YOU KNOW HOW TO INCREASE YOUR RESERVATIONS AND WALK-INS?

Your branding establishes who you are, what you do, how you are different to your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate this brand message to everyone, the more chances you give people to understand what to expect from you, receiving a better turnover as a result. 

Find out:

  • If your customers are leaving feeling delighted with the experience they just had
  • If your customers are delighted with the meal they had
  • How is your customer service being perceived
  • How to turn reviews into a competitive advantage
  • How to get a customizable and fluid customer survey program
  • How to ensure your company name and information is consistent across the web
  • How to be found everywhere
  • How to receive a content-based training program and maximize results
GET A FREE CONSULTATION TODAY**

Your branding establishes who you are, what you do, how you are different to your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate this brand message to everyone, the more chances you give people to understand what to expect from you, receiving a better turnover as a result. 

Find out 

If your customers are leaving feeling delighted with the experience they just had

If your customers are delighted with the meal they had

How is your customer service being perceived

How to turn reviews into a competitive advantage

How to get a customizable and fluid customer survey program

How to ensure your company name and information is consistent across the web

How to be found everywhere

How to receive a content-based training program and maximize results

GET A FREE CONSULTATION TODAY**