Keeping your customers happy is critical. A leasing agent has approximately 30 minutes to convince a prospective resident that their community is the best choice. With so many options to choose from, it often comes down to the connection made with the leasing agent and their ability to convey all the benefits and features of the community. A comprehensive Customer Experience management program is the best way to ensure your leasing agents are making the most of their time with prospective residents.

How do you keep your customers happy? Easy! Ask them what makes them happy. Even simpler, just ask them if you made them happy and, if not, what you could have done better. Elite CXS makes getting this feedback simple, resulting in a closed feedback loop with your customers that allows them to have a genuine two-way interaction with your brand utilizing our customized surveys and review generation solutions.

We can answer all these questions for you in a timely and organized way:

Are my agents following company processes and procedures?
Are my agents embracing our brand and providing a delightful experience each time a customer walks through the door?
Are the investments in process, training, coaching, and compliance guidelines being maximized?
What is the knowledge level of my agents?
Are my brand standards being adhered to?
Are my agents establishing a good rapport with prospective customers?

Your branding establishes who you are, what you do, how you are different to your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you communicate your brand message, the more chance you give your customers to understand what to expect from you, producing a better result.

Find out:

If your customers are leaving feeling delighted with the experience they just had
If your customers are delighted with the purchase they made
How your customer service is being perceived
How to turn reviews into a competitive advantage
How to get a customizable and fluid customer survey program
How to ensure your company name and information is consistent across all the channels
How to be found everywhere
How to receive a content-based training program and maximize results

Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the frontline champions of your brand, and that’s a great business outcome for you.

Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

If your employees really love coming to work every day

What your employees think of your processes and procedures

What feedback your employees recommend for improving customer experience and profitability

How you can link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit

How to improve your employee retention

How to measure the effectiveness of employee training

All sectors of the real estate market are booming today and highly competitive with multiple types of opportunities available for buyers and renters. Location, great floor plans, community amenities, and beautiful clubhouses are all appealing to buyers/renters but what really closes the deal for you instead of your competition?

Elite CXS will help you stay ahead of your competition and deliver a level of customer experience that will delight and create customers for life.

With our services you can:

Find out how you are stacking up against your competition
Identify the strengths and weaknesses of your competitors
Develop and communicate a distinct market advantage over your competition
Compare what is being said about you to your competition across the web

Websites are the face of your company no matter what you do and the further along we go, the more important it is. Your potential resident will start his/her customer journey on the website. It is essential to know how to speak to them through your web design and functionality.

Our digital team knows exactly who your target audience is, what they like, and how to get their attention.

Do you want to:

Have a modern and stylish website?
Have functionality that brings results?
Have continuous maintenance that you never have to think about?
Attract more customers to your website?
Display relevant & engaging content?
Convert more leads to sales?

Great businesses thrive on positive online reviews and word of mouth. When you get a negative review, it can be a deal-breaker for your company.

Take control of your brand and solve customer issues!

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

How to turn positive customer surveys into reviews on the web.
How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place.
How you can see everything that is being said about you across the web.
How to manage your customer conversations from one place.
What people say about your business.
How to turn reviews into a competitive advantage.