A leasing agent has approximately 30 minutes to convince a prospective resident that their community is the best choice. With so many options to choose from, it often comes down to the connection made with the leasing agent and their ability to convey all the benefits and features of the community. A comprehensive Customer Experience management program is the best way to ensure your leasing agents are making the most of their time with prospective residents.

We can answer all these questions for you in a timely and organized way:

Are my leasing agents following company processes and procedures?

Are my leasing agents embracing our brand and providing a delightful experience each time a resident walks through the door?

Are my investments in process, training, coaching, and compliance guidelines being maximized?

What is the knowledge level of my leasing agents?

Are my brand standards being adhered to across my property management company?

Are my leasing agents able to adjust for age groups and understand/relate to the potential resident?

Are my leasing agents establishing a good rapport with prospective residents?

Are my leasing agents asking for the business, both soft and hard closes?

How a prospective resident feels about the customer experience received while visiting will have a direct correlation to how comfortable they will feel living in your community. Keeping a close eye on how your leasing agents are representing your brand is paramount to a higher occupancy rate. Engaging your current residents with surveys and review generations will raise the level of your brand/community and naturally bring more prospective renters through the door.

Your branding establishes who you are, what you do, how you are different to your competition and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate this brand message to everyone, the more chances you give people to understand what to expect from you, receiving a better turnover as a result. 

Find out:

If your potential residents are leaving feeling delighted with the experience they just had

If your residents are delighted with their living standards

How your customer service is being perceived

How to turn reviews into a competitive advantage

How to get a customizable and fluid customer survey program

How to ensure your company name and information is consistent across all the channels

How to be found everywhere

How to receive a content-based training program and maximize results

How to receive a content-based training program and maximize results

Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the frontline champions of your brand, and that’s a great business outcome for you.

Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

If your employees really love coming to work every day

What your employees think of your processes and procedures

What feedback your employees recommend for improving customer experience and profitability

How can you link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit

How to improve your employee retention

How to measure the effectiveness of employee training

Apartment communities and property management markets are booming today and highly competitive with multiple types of opportunities available for renters. Location, great floor plans, community amenities, and beautiful clubhouses are all appealing to buyers/renters but what really closes the deal for you instead of your competition?

Elite CXS will help you stay ahead of your competition and deliver a level of customer experience that will delight and create customers for life. 

With our services you can:

Find out how you are stacking up against your competition

Identify the strengths and weaknesses of your competitors

Develop and communicate a distinct market advantage over your competition

Compare what is being said about you to your competition across the web

Websites are the face of your company no matter what you do and the further along we go, the more important it is. Your potential resident will start his/her customer journey on the website. It is essential to know how to speak to them through your web design and functionality. 

Our digital team knows exactly who your target audience is, what they like and how to get their attention. 

Do you want to:

Have a modern and stylish website?

Have functionality that brings results?

Have continuous maintenance that you never have to think about?

Attract more customers to your website? 

Display relevant & engaging content?

Convert more leads to sales?

Get in touch with our digital specialists to get your business to the top of the digital world.

Property management companies thrive on positive online reviews and word of mouth. When you get a negative review, it can be a deal-breaker for your company. 

Take control of your brand and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

How to turn positive customer surveys into reviews on the web

How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place

How you can see everything that is being said about you across the web

How to manage your customer conversations from one place

What people say about your property management company

How to turn reviews into a competitive advantage