DO YOU KNOW?
…what really closes the deal for you instead of your competition? Providing a delightful customer experience and adherence to an effective sales process by your sales representatives and leasing agents.
Would you like to receive actionable insights about your business processes rather than an influx of direct client reviews that you don’t know how to fix?
Assess anything from new home inquiries, through virtual / onsite home viewings and marketing suite assessments. Our mystery shoppers are conducting visits as prospective home buyers and house sellers to help gather insights on your agents and sales processes.
DO YOU KNOW IF YOUR
SALES REPRESENTATIVES ARE DOING THEIR BEST?
2020-2022 are expected to be the peak millennial home buying years with the largest cohort of millennials turning 30 years old. Millennials are also likely to make up the largest share of home buyers for the next decade as their housing needs adjust over time. Is your sales team ready to meet this trend?
We can answer all these questions for you in a timely and organized way:
- Are my sales representatives following company processes and procedures?
- Are my sales representatives embracing our brand and providing a delightful experience each time a customer walks through the door?
- Are the investments in process, training, coaching, and compliance guidelines being maximized?
- What is the knowledge level of our sales representatives?
- Are my brand standards being adhered to across the organization?
- Are my sales representatives establishing a good rapport with prospective buyers?
- Are my sales representatives asking for the business, both soft and hard closes?
2020-2022 are expected to be the peak millennial home buying years with the largest cohort of millennials turning 30 years old. Millennials are also likely to make up the largest share of home buyers for the next decade as their housing needs adjust over time. Is your sales team ready to meet this trend?
We can answer all these questions for you in a timely and organized way:
Are my sales representatives following company processes and procedures?
Are my sales representatives embracing our brand and providing a delightful experience each time a customer walks through the door?
Are the investments in process, training, coaching, and compliance guidelines being maximized?
What is the knowledge level of our sales representatives?
Are my brand standards being adhered to across the organization?
Are my sales representatives establishing a good rapport with prospective buyers?
Are my sales representatives asking for the business, both soft and hard closes?
DO YOU KNOW IF THE
REVIEWS YOU HAVE ARE OBJECTIVE?
Drive higher close rates and profitability through active measurement of your sales representatives and their execution against the ideal new home sales process. Our TrueVoice CX solution helps you drive and populate positive reviews, maintain consistency across all listing sites, and staying on top of your competition through competitive bench-marking.
With Elite CXS you can:
- Remove the “He said, she said” factor or possible subjective tendencies in a mystery shop
- Find out if sales representatives are following process but not closing deals
- Visualize key statistics and reporting while seeing a snapshot of what is truly happening across your organization.
- Receive a content-based training program and maximize results
Drive higher close rates and profitability through active measurement of your sales representatives and their execution against the ideal new home sales process. Our TrueVoice CX solution helps you drive and populate positive reviews, maintain consistency across all listing sites, and staying on top of your competition through competitive bench-marking.
With Elite CXS you can:
Remove the “He said, she said” factor or possible subjective tendencies in a mystery shop
Find out if sales representatives are following process but not closing deals
Visualize key statistics and reporting while seeing a snapshot of what is truly happening across your organization.
Receive a content-based training program and maximize results
DO YOU KNOW
WHAT YOUR EMPLOYEES NEED?
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the front line champions of your brand, and that’s a great business outcome for you.
Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.
Find out:
- If your employees really love coming to work every day
- What your employees think of your process and procedures
- What feedback your employees would recommend for improving customer experience and profitability
- How you can link the impact of employee satisfaction to customer satisfaction, costs, revenue, & profit
- How to improve your employee retention
- How to measure the effectiveness of employee training
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the front line champions of your brand, and that’s a great business outcome for you.
Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.
Find out:
If your employees really love coming to work every day
What your employees think of your process and procedures
What feedback your employees would recommend for improving customer experience and profitability
How you can link the impact of employee satisfaction to customer satisfaction, costs, revenue, & profit
How to improve your employee retention
How to measure the effectiveness of employee training
DO YOU KNOW YOUR MARKET POSITION?
The competition in the new home development sector has never been fiercer than it is today. Features and benefits from one community to the next are very similar. How a prospective resident feels about the customer experience received while visiting, will have a direct correlation to how comfortable they will feel living in your community.
With our services you can:
- Find out how you are stacking up against your competition
- Identify the strengths and weaknesses of your competitors
- Develop and communicate a distinct market advantage over your competition
- Compare what is being said about you to your competition across the web
Get in touch with us to get ahead of your competition
The competition in the new home development sector has never been fiercer than it is today. Features and benefits from one community to the next are very similar. How a prospective resident feels about the customer experience received while visiting, will have a direct correlation to how comfortable they will feel living in your community.
With our services you can:
Find out how you are stacking up against your competition
Identify the strengths and weaknesses of your competitors
Develop and communicate a distinct market advantage over your competition
Compare what is being said about you to your competitors across the web
Get in touch with us to get ahead of your competition
DO YOU KNOW IF YOUR WEBSITE IS BRINGING YOU MAXIMUM RESULTS?
Websites are the face of your company no matter what you do and the further along we go, the more important it is.
Do you want to:
- Have a modern and stylish website?
- Have functionality that brings results?
- Have continuous maintenance that you never have to think about?
- Attract more customers to your website?
- Display relevant & engaging content?
- Convert more leads to sales?
Get in touch with our digital specialists to get your business to the top of the digital world.
Websites are the face of your company no matter what you do and the further along we go, the more important it is.
Do you want to:
Have a modern and stylish website?
Have functionality that brings results?
Have continuous maintenance that you never have to think about?
Attract more customers to your website?
Display relevant & engaging content?
Convert more leads to sales?
Get in touch with our digital specialists to get your business to the top of the digital world.
DO YOU KNOW WHERE, HOW, AND WHAT PEOPLE SAY ABOUT YOUR BUSINESS?
Take control of your brand and solve customer issues.
Business reputation management made easy. View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.
Find out:
- If your potential buyers are leaving feeling delighted with the experience they just had
- If your homeowners are delighted with the purchase they made
- How your sales processes are being perceived
- How to turn reviews into a competitive advantage
- How to get a customizable and fluid customer survey program
- How to turn positive customer surveys into reviews on the web
- How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
- How you can see everything that is being said about you across the web
- How to manage your customer conversations from one place
- How to ensure your company name and information is consistent across the web
- How to be found everywhere
Take control of your brand and solve customer issues.
Business reputation management made easy. View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.
Find out:
If your potential buyers are leaving feeling delighted with the experience they just had
If your homeowners are delighted with the purchase they made
How your sales processes are being perceived
How to turn reviews into a competitive advantage
How to get a customizable and fluid customer survey program.
How to turn positive customer surveys into reviews on the web
How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
How you can see everything that is being said about you across the web
How to manage your customer conversations from one place?
How to ensure our company name and information is consistent across the web?
How to be found everywhere?