What is mystery shopping?

We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!

Justine Moore, Franchise Owner

We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.

Kevin Ruez, Automotive Industry

Mystery shopping is used to improve business processes, including quality of sales and service, job performance, regulatory compliance, and an adherence to brand standards. It is also used to coach staff about specific activities, change behaviors, and have a direct impact on sales.

We offer 4 types of in house mystery shopping, click to learn more.

Don’t know which one you might need? Don’t worry! We will find the perfect solution that fits your company’s budget and goals.

CONTACT US TODAY TO SCHEDULE YOUR FREE MYSTERY SHOP!

Why use mystery shopping services?

Mystery shopping has a direct impact on your overall profitability and ROI through:

  1. Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
  2. Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
  3. Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
  4. Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
CONTACT US TODAY TO SCHEDULE YOUR FREE MYSTERY SHOP!

Why use mystery shopping services?

Mystery shopping has a direct impact on your overall profitability and ROI through:

Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.

Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.

Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.

Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.

CONTACT US TODAY TO SCHEDULE YOUR FREE MYSTERY SHOP!

We use a tried & tested 3 step process…

Why choose us?

Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.

No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.

Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of mystery shop, all reports and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.

Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.

We provide Solutions, Insights, and Results that are customized to your needs and processes.

CONTACT US TODAY TO SCHEDULE YOUR FREE MYSTERY SHOP!

Why choose us?

Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.

No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.

Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of mystery shop, all reports, and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.

Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.

We provide Solutions, Insights and Results that are customized to your needs and processes.

CONTACT US TODAY TO SCHEDULE YOUR FREE MYSTERY SHOP!