What is mystery shopping?
We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Mystery shopping is used to improve business processes, including quality of sales and service, job performance, regulatory compliance, and an adherence to brand standards. It is also used to coach staff about specific activities, change behaviors, and have a direct impact on sales.
We offer 4 types of in house mystery shopping, click to learn more.
Don’t know which one you might need? Don’t worry! We will find the perfect solution that fits your company’s budget and goals.
Why use mystery shopping services?
Mystery shopping has a direct impact on your overall profitability and ROI through:
- Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
- Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
- Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
- Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.