DO YOU KNOW?

GET A FREE MYSTERY SHOP TODAY*

Customer experience is what the hospitality industry is all about.

As consumers, we are savvy shoppers with hundreds of choices. We look for and demand the best, especially when it comes to choosing where we will sleep, vacation, and take our families. 

When booking a vacation, or business trip, customers look at what you will offer them and how comfortable they feel utilizing your product. You need to make a memorable impression for customers/guests to first choose your product and then come back time and time again. What sets your business apart? How do you build and maintain brand loyalty? You need to stay ahead of your competition and set yourself apart by providing a stellar experience journey. 

Whether you are a hotel, cruise liner, airline, or rental car company Elite CXS will keep you up to date with trends, monitor your customer’s experience, and help you measure the effectiveness of your operation.

DO YOU KNOW IF YOUR STAFF ARE DOING THEIR BEST?

When customers walk into a top hotel or resort, they expect to find things designed to improve their experience. The property needs to be inviting and immaculate, and give you that personalized service you expect at a luxury resort. As they walk in the hotel lobby, guests need to feel a wow factor, while also feeling welcomed and comfortable. Easy check-in and a warm welcome are key.

Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process.

We can answer all these questions for you in a timely and organized way:

  • Are my employees following my hotel’s processes and procedures?
  • Are my employees embracing our brand and providing a delightful experience each time a customer contacts us?
  • Are the investments in process, training, coaching, and compliance guidelines being maximized?
  • What is the knowledge level of my employees?
  • Are my brand standards being adhered to across the hotel?
  • Are my staff establishing a good rapport with prospective clients?

 

GET A FREE MYSTERY SHOP TODAY*

When customers walk into a top hotel or resort, they expect to find things designed to improve their experience. The property needs to be inviting and immaculate, and give you that personalized service you expect at a luxury resort. As they walk in the hotel lobby, guests need to feel a wow factor, while also feeling welcomed and comfortable. Easy check-in and a warm welcome are key.

Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process.

We can answer all these questions for you in a timely and organized way:

Are my employees following my hotel’s processes and procedures?

Are my employees embracing our brand and providing a delightful experience each time a customer contacts us?

Are the investments in process, training, coaching, and compliance guidelines being maximized?

What is the knowledge level of my employees?

Are my brand standards being adhered to across the hotel?

Are my staff establishing a good rapport with prospective clients?

GET A FREE MYSTERY SHOP TODAY*

DO YOU KNOW HOW TO GET HIGHER OCCUPANCY RATES AND PROFITABILITY?

You are not what you think you are, you are what your customer thinks you are.

The look and feel of the hotel must connect with guests from the moment the valet opens your car door to the reception staff smiling while offering you a bottle of water. It must continue on as they find specialty pillows and a personalized note in their room, and perhaps a phone call to see if they have everything they need. 

Your branding establishes who you are, what you do, how you differ from your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you communicate this brand message, the more chance you give people to understand what to expect from you, receiving a better turnover as a result. 

Find out:

  • If your customers are leaving feeling delighted with the experience they just had
  • How your customer service is being perceived
  • How to turn reviews into a competitive advantage
  • How to get a customizable and fluid customer survey program
  • How to ensure your company name and information is consistent across all the channels
  • How to be found everywhere
  • How to receive a content-based training program and maximize results
GET A FREE CONSULTATION TODAY**

You are not what you think you are, you are what your customer thinks you are.

The look and feel of the hotel must connect with guests from the moment the valet opens your car door to the reception staff smiling while offering you a bottle of water. It must continue on as they find specialty pillows and a personalized note in their room, and perhaps a phone call to see if they have everything they need. 

Your branding establishes who you are, what you do, how you differ from your competition, and how you live up to your promises. It is a presentation of your business to the world. The better you communicate this brand message, the more chance you give people to understand what to expect from you, receiving a better turnover as a result. 

Find out:

If your customers are leaving feeling delighted with the experience they just had

How your customer service is being perceived

How to turn reviews into a competitive advantage

How to get a customizable and fluid customer survey program

How to ensure your company name and information is consistent across all the channels

How to be found everywhere

How to receive a content-based training program and maximize results

GET A FREE CONSULTATION TODAY**

DO YOU KNOW
WHAT YOUR STAFF NEED?

Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your staff are the frontline champions of your hotel, and that’s a great business outcome for you.

EliteCXS’ Employee Engagement solutions provide you with the tools to know what your staff think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in staff will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

  • If your staff really love coming to work every day
  • What your staff think of your process and procedures
  • What feedback your staff would recommend for improving customer experience and profitability
  • How you can link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit
  • How to improve your staff retention
  • How to measure the effectiveness of staff training
GET A FREE MYSTERY SHOP TODAY*

Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your staff are the frontline champions of your hotel, and that’s a great business outcome for you.

EliteCXS’ Employee Engagement solutions provide you with the tools to know what your staff think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in staff will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

If your staff really love coming to work every day

What your staff think of your process and procedures

What feedback your staff would recommend for improving customer experience and profitability

How you can link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit

How to improve your staff retention

How to measure the effectiveness of staff training

GET A FREE MYSTERY SHOP TODAY*

DO YOU KNOW HOW TO SET YOUR HOTEL APART?

Hotels stuck in the old way of designing customer experiences will likely get left behind. Many hotels assume that a clean and comfortable room will do. Instead you need to think beyond the basics, get to know your customers better, and see what it will take to really wow them.

Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition. 

Elite CXS will help you stay ahead of your competition, and deliver a level of customer experience that will delight, and create customers for life. 

With our services you can:

  • Find out how you are stacking up against your competition
  • Identify the strengths and weaknesses of your competitors
  • Develop and communicate a distinct market advantage over your competition
  • Compare what is being said about you to your competition across the web
GET A FREE CONSULTATION TODAY**

Hotels stuck in the old way of designing customer experiences will likely get left behind. Many hotels assume that a clean and comfortable room will do. Instead you need to think beyond the basics, get to know your customers better, and see what it will take to really wow them.

Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition. 

Elite CXS will help you stay ahead of your competition, and deliver a level of customer experience that will delight, and create customers for life. 

With our services you can:

Find out how you are stacking up against your competition

Identify the strengths and weaknesses of your competitors

Develop and communicate a distinct market advantage over your competition

Compare what is being said about you to your competition across the web

GET A FREE CONSULTATION TODAY**

DO YOU KNOW IF YOUR WEBSITE IS BRINGING YOU MAXIMUM RESULTS?

Your website is the face of your company. Customer experience starts the moment a potential guest lands on your website or social media profile. From that second they will start creating associations with your brand. Their emotions will determine whether they will book a room in your hotel or not? 

Our digital team knows exactly who your target audience is, what they like and how to get their attention. 

Do you want to:

  • Have a modern and stylish website?
  • Have functionality that brings results?
  • Have continuous maintenance that you never have to think about?
  • Attract more customers to your website? 
  • Display relevant & engaging content?
  • Increase bookings?

Get in touch with our digital specialists to get your business to the top of the digital world.

Get a free website audit today

Your website is the face of your company. Customer experience starts the moment a potential guest lands on your website or social media profile. From that second they will start creating associations with your brand. Their emotions will determine whether they will book a room in your hotel or not? 

Our digital team knows exactly who your target audience is, what they like and how to get their attention. 

Do you want to:

Have a modern and stylish website?

Have functionality that brings results?

Have continuous maintenance that you never have to think about?

Attract more customers to your website? 

Display relevant & engaging content?

Increase bookings?

Get in touch with our digital specialists to get your business to the top of the digital world.

Get a free website audit today

DO YOU KNOW WHAT PEOPLE SAY ABOUT YOUR HOTEL?

We live in a world where negative comments, whether true or not, tend to be perceived as gospel. How we react to them and what we do with them can make a world of difference as to how much they matter. No one likes a poor review, but it can provide a valuable insight.

Take control of your brand and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoiceCX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

  • How to turn positive guest surveys into reviews on the web
  • How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
  • How you can see everything that is being said about you across the web
  • How to manage your guest conversations from one place
  • What people say about your hotel
  • How to turn reviews into a competitive advantage
GET A FREE CONSULTATION TODAY**

We live in a world where negative comments, whether true or not, tend to be perceived as gospel. How we react to them and what we do with them can make a world of difference as to how much they matter. No one likes a poor review, but it can provide a valuable insight.

Take control of your brand and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoiceCX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

How to turn positive guest surveys into reviews on the web

How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place

How you can see everything that is being said about you across the web

How to manage your guest conversations from one place

What people say about your hotel

How to turn reviews into a competitive advantage

GET A FREE CONSULTATION TODAY**