You put a lot of time, effort and money into developing processes that you believe will work? How well are they being followed? Are they as effective as you planned? In addition, regulatory compliances must be adhered to on a daily basis. Regular checks avoid potential fines and closures. 

Elite CXS is here to help with mystery shops and compliance audits from the first point of engagement through the enrollment and financial processes. Independent facility audits will also ensure your facilities are meeting regulatory standards and compliance.

We can answer all these questions for you:

Are my faculty members following the institution’s processes and procedures?

Are my faculty members embracing the brand and providing a delightful experience each time a student walks through the door?

Are the investments in process, training, coaching, and compliance guidelines being maximized?

What is the knowledge level of my faculty members?

Are my brand standards being adhered to across the institution?

Are my faculty members establishing a good rapport with prospective students?

Successful institutions engage in a consistent and encompassing fashion with students, parents, and faculty.  Communicate, communicate, communicate and never assume everyone is happy with what, and how you are doing things. How do you know for sure? Ask them. Elite CXS is here to help with customized engagement surveys, communications that all drive to aware, and engaged students, parents, and faculty. Engagement drives positive reviews which drives increased revenue.

Reputation is not limited to third party reviews. It includes directory, and listings management, social media engagement, survey feedback, operational insights, and word of mouth. 

Find out:

If your students are leaving feeling delighted with the experience they just had

If your students are delighted with the education they received

How your customer service is being perceived

How to turn reviews into a competitive advantage

How to get a customizable and fluid customer survey program

How to ensure your institution’s name and information is consistent across all the channels

How to be found everywhere

How to receive a content-based training program and maximize results

Have you set clear expectations? Do they love what they do, create great student experiences, and provide a great education process? Have they been given the tools and training to perform well? Your faculty are the front line champions of your brand, and that’s a great business outcome for you.

Elite CXS’ Employee Engagement solutions provide you with the tools to know what your faculty members think about working for your institution, if the student experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in faculty will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your institution.

Find out:

If your faculty members really love coming to work every day

What your faculty think of your process and procedures

What feedback your faculty would recommend for improving student experience and profitability

How can you link the impact of faculty satisfaction to student satisfaction, costs, revenue, & profit

How to improve your faculty retention

How to measure the effectiveness of faculty training

The educational services market is large, growing, and highly competitive with multiple types of opportunities available for brands, franchisees, and small businesses. According to the Bureau of Labor Statistics, there are over 100k establishments in the private Education Service industry; almost 200k when including local, state, and federal government institutions. On the private side, the industry is largely fragmented – the fifty largest companies represent just 30% of the total revenue in the industry.  

The student/parent experience they receive from their initial inquiry through enrollment often weighs the heaviest in their final decision. Especially, when schools are on equal footing for their offering. Therefore, understanding your competition and maintaining a stellar student/parent experience is key to success. Elite CXS is here to help with competitive benchmarking

With our services you can:

Find out how you are stacking up against your competition
Identify the strengths and weaknesses of your competitors
Develop and communicate a distinct market advantage over your competition
Compare what is being said about you to your competition across the web

Your website is the face of your institution. More and more people will now judge the whole organization based simply on your website: how nice it looks and how well it works. If you are in the Online/Virtual education industry this is even more important. A great website will drive higher enrollment. 

The emotional aspect plays a key role in a student’s decision for which institution to attend. The emotions of others and how they were handled through the exploratory and enrollment process will also have a significant impact on whether they chose your institution or register with a competitor. 

Elite CXS helps you to ensure your brand standards are met through active measurement of website and internet staff and their execution of key brand processes. Our web design team can perform analytics and check-ups to ensure your website is running at optimal performance.

Do you want to:

Have a modern and stylish website?
Have functionality that brings results?
Convert more leads into sales?
Have continuous maintenance that you never have to think about?
Attract more customers to your website?
Display relevant & engaging content?

Is your brand well-recognized? Is your brand listed everywhere it should be and consistently? What are people saying about your brand and institution? Our platform will ensure all of these through social listening, social management, review management, and listings management across all the appropriate sites.

We will ensure your online presence and listings are consistent across all appropriate sites and drive positive reviews across to all major review sites. You can also view all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas and sites to focus on. 

Find out:

How to turn positive student surveys into reviews on the web

How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place

How you can see everything that is being said about you across the web

How to manage your student conversations from one place

What people say about your institution

How to turn reviews into a competitive advantage