DO YOU KNOW?

GET A FREE MYSTERY SHOP TODAY*

Customer experience is what the hospitality industry is all about.

As consumers, we are savvy shoppers with hundreds of choices. We look for and demand the best, especially when it comes to choosing where we will sleep, vacation, and take our families. 

When booking a vacation or business trip, customers look at what you will offer them and how comfortable they feel utilizing your product. You need to make a memorable impression for customers/guests to first choose your product and then come back time and time again. What sets your business apart? How do you build and maintain brand loyalty? You need to stay ahead of your competition and set yourself apart by providing a stellar experience journey. 

Whether you are a hotel, cruise liner, airline, or rental car company Elite CXS will keep you up to date with trends, monitor your customer’s experience and help you measure the effectiveness of your operation.

DO YOU KNOW IF YOUR STAFF ARE DOING THEIR BEST?

Cruises are one of the single most unique experiences that any vacationer can have. This is because of a combination of luxurious accommodations, on-board entertainment, and the ability to visit many locations in a single vacation. There’s no other vacation on Earth that has the unique appeal of a cruise, so it’s no wonder that the world of cruising has become a very competitive environment. Cruise lines like Carnival, Royal Caribbean, and other major cruise liners have dedicated tremendous efforts to technological innovation, including surf pools, LED movie screens, on-board driving ranges, ice-skating rinks, and more. While these flashy, modern facilities are certainly beneficial at drawing in customers, the only true way by which customer loyalty can be obtained is by providing an incredible customer experience.

Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process.

We can answer all these questions for you in a timely and organized way:

  • Is my staff following the line’s  processes and procedures?
  • Is my staff embracing our brand and providing a delightful experience each time a customer contacts us?
  • Are the investments in process, training, coaching, and compliance guidelines being maximized?
  • What is the knowledge level of my crew?
  • Are my brand standards being adhered to across the line?
  • Is my staff establishing a good rapport with prospective clients?
  • Are my sales representatives asking for the business, both soft and hard closes?
GET A FREE MYSTERY SHOP TODAY*

Cruises are one of the single most unique experiences that any vacationer can have. This is because of a combination of luxurious accommodations, on-board entertainment, and the ability to visit many locations in a single vacation. There’s no other vacation on Earth that has the unique appeal of a cruise, so it’s no wonder that the world of cruising has become a very competitive environment. Cruise lines like Carnival, Royal Caribbean, and other major cruise liners have dedicated tremendous efforts to technological innovation, including surf pools, LED movie screens, on-board driving ranges, ice-skating rinks, and more. While these flashy, modern facilities are certainly beneficial at drawing in customers, the only true way by which customer loyalty can be obtained is by providing an incredible customer experience.

Elite CXS’ mystery shopping and video mystery shopping solutions are designed to ensure your service standards and customer experience are met through active measurement of service staff and their execution against the ideal service process.

We can answer all these questions for you in a timely and organized way:

Is my staff following the line’s  processes and procedures?

Is my staff embracing our brand and providing a delightful experience each time a customer contacts us?

Are the investments in process, training, coaching, and compliance guidelines being maximized?

What is the knowledge level of my crew?

Are my brand standards being adhered to across the line?

Is my staff establishing a good rapport with prospective clients?

Are my sales representatives asking for the business, both soft and hard closes?

GET A FREE MYSTERY SHOP TODAY*

DO YOU KNOW HOW TO GET HIGHER OCCUPANCY RATES AND PROFITABILITY?

The word-of-mouth marketing is perhaps more important in cruise lines than in any other industry. Not only are customers brand-loyal, and loyal to the cruising vacation, they are extremely likely to take recommendations from friends and family

Your branding establishes who you are, what you do, how you are different to your competition and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate this brand message to everyone, the more chances you give people to understand what to expect from you, producing a better result. 

Find out:

  • If your customers are leaving feeling delighted with the experience they just had
  • How your customer service is being perceived
  • How to turn reviews into a competitive advantage
  • How to get a customizable and fluid customer survey program
  • How to ensure your company name and information is consistent across all the channels
  • How to be found everywhere
  • How to receive a content-based training program and maximize results
GET A FREE CONSULTATION TODAY**

The word-of-mouth marketing is perhaps more important in cruise lines than in any other industry. Not only are customers brand-loyal, and loyal to the cruising vacation, they are extremely likely to take recommendations from friends and family

Your branding establishes who you are, what you do, how you are different to your competition and how you live up to your promises. It is a presentation of your business to the world. The better you can communicate this brand message to everyone, the more chances you give people to understand what to expect from you, producing a better result. 

Find out:

If your customers are leaving feeling delighted with the experience they just had

How your customer service is being perceived

How to turn reviews into a competitive advantage

How to get a customizable and fluid customer survey program

How to ensure your company name and information is consistent across all the channels

How to be found everywhere

How to receive a content-based training program and maximize results

GET A FREE CONSULTATION TODAY**

DO YOU KNOW
WHAT YOUR EMPLOYEES NEED?

Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the frontline champions of your self-storage company, and that’s a great business outcome for you.

EliteCXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

  • If your employees really love coming to work every day?
  • What do your employees think of your process and procedures?
  • What feedback would your employees recommend for improving customer experience and profitability?
  • How can you link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit?
  • How to improve your employee retention?
  • How to measure the effectiveness of employee training?
GET A FREE MYSTERY SHOP TODAY*

Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the frontline champions of your self-storage company, and that’s a great business outcome for you.

EliteCXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your brand, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

Find out:

If your employees really love coming to work every day?

What do your employees think of your process and procedures?

What feedback would your employees recommend for improving customer experience and profitability?

How can you link the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue, and profit?

How to improve your employee retention?

How to measure the effectiveness of employee training?

GET A FREE MYSTERY SHOP TODAY*

DO YOU KNOW HOW TO SET YOUR CRUISE LINE APART?

The cruise industry has enjoyed steady growth since the 1990s. These are truly great times to be involved in this unique segment of the hospitality industry. But don’t let the growth of the market fool you – competition is tough out there. With all the innovations, new cruise liners, and expanded facilities, make sure you don’t lose sight of the most important aspect of cruising – the traveler. 

Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition. 

Elite CXS will help you stay ahead of your competition and deliver a level of customer experience that will delight and create customers for life. 

With our services you can:

  • Find out how you are stacking up against your competition
  • Identify the strengths and weaknesses of your competitors
  • Develop and communicate a distinct market advantage over your competition
  • Compare what is being said about you to your competition across the web
GET A FREE CONSULTATION TODAY**

The cruise industry has enjoyed steady growth since the 1990s. These are truly great times to be involved in this unique segment of the hospitality industry. But don’t let the growth of the market fool you – competition is tough out there. With all the innovations, new cruise liners, and expanded facilities, make sure you don’t lose sight of the most important aspect of cruising – the traveler. 

Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition. 

Elite CXS will help you stay ahead of your competition and deliver a level of customer experience that will delight and create customers for life. 

With our services you can:

Find out how you are stacking up against your competition

Identify the strengths and weaknesses of your competitors

Develop and communicate a distinct market advantage over your competition

Compare what is being said about you to your competition across the web

GET A FREE CONSULTATION TODAY**

DO YOU KNOW IF YOUR WEBSITE IS BRINGING YOU MAXIMUM RESULTS?

Websites are the face of your company no matter what you do and the further along we go, the more important it is. Customer experience starts the moment they land on your website or social media profile. From that second they will start creating associations with your brand. Their emotions will determine whether they will book a room in your hotel or not? 

Our digital team knows exactly who your target audience is, what they like and how to get their attention. 

Do you want to:

  • Have a modern and stylish website?
  • Have functionality that brings results?
  • Have continuous maintenance that you never have to think about?
  • Attract more customers to your website? 
  • Display relevant & engaging content?
  • Convert more leads to sales?

Get in touch with our digital specialists to get your business to the top of the digital world.

 

Get a free website audit today

Websites are the face of your company no matter what you do and the further along we go, the more important it is. Customer experience starts the moment they land on your website or social media profile. From that second they will start creating associations with your brand. Their emotions will determine whether they will book a room in your hotel or not? 

Our digital team knows exactly who your target audience is, what they like and how to get their attention. 

Do you want to:

Have a modern and stylish website?

Have functionality that brings results?

Have continuous maintenance that you never have to think about?

Attract more customers to your website? 

Display relevant & engaging content?

Convert more leads to sales?

Get in touch with our digital specialists to get your business to the top of the digital world.

 

Get a free website audit today

DO YOU KNOW WHAT PEOPLE SAY ABOUT YOUR CRUISE LINE?

We live in a world where negative comments, whether true or not, tend to be perceived as gospel. How we react to them and what we do with them can make a world of difference as to how much they matter. While no one likes to get negative comments, they can be a window as to what needs doing.

Take control of your brand and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoiceCX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

  • How to turn positive customer surveys into reviews on the web?
  • How can you monitor, manage, and respond to reviews from 100’s of potential sites from one place?
  • How can you see everything that is being said about you across the web?
  • How to manage your customer conversations from one place?
  • What people say about your cruise line?
  • How to turn reviews into a competitive advantage?
GET A FREE CONSULTATION TODAY**

We live in a world where negative comments, whether true or not, tend to be perceived as gospel. How we react to them and what we do with them can make a world of difference as to how much they matter. While no one likes to get negative comments, they can be a window as to what needs doing.

Take control of your brand and solve customer issues! 

View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period or by the source to identify which areas and sites to focus on. TrueVoiceCX sends you new review alerts via email or SMS so you don’t miss a word.

Find out:

How to turn positive customer surveys into reviews on the web?

How can you monitor, manage, and respond to reviews from 100’s of potential sites from one place?

How can you see everything that is being said about you across the web?

How to manage your customer conversations from one place?

What people say about your cruise line?

How to turn reviews into a competitive advantage?

GET A FREE CONSULTATION TODAY**