DO YOU KNOW?
Today, customers expecting clean, dry, and shiny car wash results is the norm, and anything less can be a blemish on your business. Customers are now well-informed, picky, and have many options on where to spend their hand-earned money. Customer experience has overtaken price and product as the key brand differentiator. In fact, 86% of buyers will pay more for a better customer experience.
Therefore, in order to beat the competition moving forward, creating a culture and environment that builds on the customer experience should be on every operator’s mind. An all-inclusive approach is needed — from site signage, décor, and themes to hiring and properly handling customer complaints.
Whether you are a full service, self-service attended, or self-service unattended facility, you must set your organization and brand apart from the competition. Managing your omnichannel approach to customer experience is how you get there. Elite CXS is here to help you on this journey!
DO YOU KNOW IF YOUR OPERATORS ARE DOING THEIR BEST?
Keeping your customers happy is critical. In fact, it’s particularly important for car wash operators as car wash consumers are highly emotional consumers. Yes, 4 of the top 5 reasons a person chooses to go to a professional car wash are emotional — it makes them feel good, reflects well on them, makes them proud, etc. Providing customers an experience that leaves them happy and feeling rewarded for their decision is critical.
How do you keep your customers happy? Easy! Ask them what makes them happy. Even simpler, just ask them if you made them happy and, if not, what you could have done better. Elite CXS makes getting this feedback simple, resulting in a closed feedback loop with your customers that allows them to have a genuine two-way interaction with your brand utilizing our customized surveys and review generation solutions.
We can answer all these questions for you in a timely and organized way:
- Are my operators following company processes and procedures?
- Are my operators embracing our brand and providing a delightful experience each time a customer walks through the door?
- Are the investments in process, training, coaching, and compliance guidelines being maximized?
- What is the knowledge level of my operators?
- Are my brand standards being adhered to?
- Are my operators establishing a good rapport with prospective customers?
Keeping your customers happy is critical. In fact, it’s particularly important for car wash operators as car wash consumers are highly emotional consumers. Yes, 4 of the top 5 reasons a person chooses to go to a professional car wash are emotional — it makes them feel good, reflects well on them, makes them proud, etc. Providing customers an experience that leaves them happy and feeling rewarded for their decision is critical.
How do you keep your customers happy? Easy! Ask them what makes them happy. Even simpler, just ask them if you made them happy and, if not, what you could have done better. Elite CXS makes getting this feedback simple, resulting in a closed feedback loop with your customers that allows them to have a genuine two-way interaction with your brand utilizing our customized surveys and review generation solutions.
We can answer all these questions for you in a timely and organized way:
Are my operators following company processes and procedures?
Are my operators embracing our brand and providing a delightful experience each time a customer walks through the door?
Are the investments in process, training, coaching, and compliance guidelines being maximized?
What is the knowledge level of my operators?
Are my brand standards being adhered to?
Are my operators establishing a good rapport with prospective customers?
A company’s brand isn’t simply a name, logo, or phrase. The brand is what customers think of when they hear or see a business’ name. In this sense, the “customer experience” is how a car wash’s brand is developed.
Reputation is not limited to third party reviews. It includes directory and listings management, social media engagement, survey feedback, operational insights, and word of mouth. Getting that right is key, because it can lead to a huge increase in sales.
The customers of today do not want to be satisfied, they expect to be delighted. Their expectations come from how they perceive you and that comes from effective reputation management.
Find out:
- If your customers are leaving feeling delighted with the experience they just had
- If your customers are delighted with the result they got
- How your customer service is being perceived
- How to turn reviews into a competitive advantage
- How to get a customizable and fluid customer survey program
- How to ensure your car wash name and information is consistent across all the channels
- How to be found everywhere
- How to receive a content-based training program and maximize results
A company’s brand isn’t simply a name, logo, or phrase. The brand is what customers think of when they hear or see a business’ name. In this sense, the “customer experience” is how a car wash’s brand is developed.
Reputation is not limited to third party reviews. It includes directory and listings management, social media engagement, survey feedback, operational insights, and word of mouth. Getting that right is key, because it can lead to a huge increase in sales.
The customers of today do not want to be satisfied, they expect to be delighted. Their expectations come from how they perceive you and that comes from effective reputation management.
Find out:
If your customers are leaving feeling delighted with the experience they just had
If your customers are delighted with the result they got
How your customer service is being perceived
How to turn reviews into a competitive advantage
How to get a customizable and fluid customer survey program
How to ensure your car wash name and information is consistent across all the channels
How to be found everywhere
How to receive a content-based training program and maximize results
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the front line champions of your car wash, and that’s a great business outcome for you.
Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your car wash, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your car wash.
Find out:
- If your employees really love coming to work every day
- What your employees think of your process and procedures
- What feedback your employees would recommend for improving customer experience and profitability
- How you can link the impact of employee satisfaction to customer satisfaction, costs, revenue, & profit
- How to improve your employee retention
- How to measure the effectiveness of employee training
Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the front line champions of your car wash, and that’s a great business outcome for you.
Elite CXS’ Employee Engagement solutions provide you with the tools to know what your employees think about working for your car wash, if the customer experience is the focus, and if they believe they have the needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your car wash.
Find out:
If your employees really love coming to work every day
What your employees think of your process and procedures
What feedback your employees would recommend for improving customer experience and profitability
How you can link the impact of employee satisfaction to customer satisfaction, costs, revenue, & profit
How to improve your employee retention
How to measure the effectiveness of employee training
With the evolution of technology and the buying process, the competition has grown fierce.
Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition.
Elite CXS will help you stay ahead of your competition and deliver a level of customer experience that will delight and create customers for life.
With our services you can:
- Find out how you are stacking up against your competition.
- Identify the strengths and weaknesses of your competitors.
- Develop and communicate a distinct market advantage over your competition.
- Compare what is being said about you to your competition across the web.
With the evolution of technology and the buying process, the competition has grown fierce.
Competitor analysis is a great tool for positioning yourself to truly understand your market and create value propositions, differentiators, and a marketing strategy that goes above and beyond the competition.
Elite CXS will help you stay ahead of your competition and deliver a level of customer experience that will delight and create customers for life.
With our services you can:
Find out how you are stacking up against your competition.
Identify the strengths and weaknesses of your competitors.
Develop and communicate a distinct market advantage over your competition.
Compare what is being said about you to your competition across the web.
Your website is the face of your company. 79% of people 18-44 have their smartphones with them 22 hours a day. A study found that 44% of consumers would like brands to deliver deals and coupons to their mobile devices. You need to be interacting with your customers digitally.
Good digital presence will not only provide you with a better reputation, and drive more sales, but will also help to deal with various cyclical factors. Drive loyal customers to times of the day when your business may experience slowness. Elite CXS enables you to climb higher up the digital ladder.
Do you want to:
- Have a modern and stylish website?
- Have functionality that brings results?
- Have continuous maintenance that you never have to think about?
- Attract more customers to your website?
- Display relevant & engaging content?
- Convert more leads to sales?
Your website is the face of your company. 79% of people 18-44 have their smartphones with them 22 hours a day. A study found that 44% of consumers would like brands to deliver deals and coupons to their mobile devices. You need to be interacting with your customers digitally.
Good digital presence will not only provide you with a better reputation, and drive more sales, but will also help to deal with various cyclical factors. Drive loyal customers to times of the day when your business may experience slowness. Elite CXS enables you to climb higher up the digital ladder.
Do you want to:
Have a modern and stylish website?
Have functionality that brings results?
Have continuous maintenance that you never have to think about?
Attract more customers to your website?
Display relevant & engaging content?
Convert more leads to sales?
A challenge that many carwash operators share is how to keep employee performance, and customer satisfaction high, while also keeping costs low. Closed feedback loops are a proven solution to this age-old conundrum. Replying directly to customers and turning their positive feedback into reviews can increase sales by 22%!
View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.
Find out:
- How to turn positive customer surveys into reviews on the web
- How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
- How you can see everything that is being said about your car wash across the web
- How to manage your customer conversations from one place
- What people say about your car wash
- How to turn reviews into a competitive advantage
A challenge that many carwash operators share is how to keep employee performance, and customer satisfaction high, while also keeping costs low. Closed feedback loops are a proven solution to this age-old conundrum. Replying directly to customers and turning their positive feedback into reviews can increase sales by 22%!
View all your reviews from 150+ sites in one interactive dashboard. Filter your review feed by rating, time period, or by the source to identify which areas and sites to focus on. TrueVoice CX sends you new review alerts via email or SMS so you don’t miss a word.
Find out:
How to turn positive customer surveys into reviews on the web
How you can monitor, manage, and respond to reviews from 100’s of potential sites from one place
How you can see everything that is being said about your car wash across the web
How to manage your customer conversations from one place
What people say about your car wash
How to turn reviews into a competitive advantage