Website Mystery Shopping, Digital Made Easy!
Our professional mystery shoppers will interact with your website or Live Chat and will interact with your staff as a regular customer, we will digitally record this encounter so we can score them consistently & correctly EVERY TIME!
In today’s world, website inquiries, whether they be informational, transactional, social, ecommerce-based or customer service-oriented, are often the first point of interaction between your company and the customer.
Effectively monitoring and measuring this first impression in your omnichannel presence to the customer will provide an invaluable management data point for the overall success of the customer experience journey.
Use this information to create the best experience for them to choose you over your competition.
We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!
We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.
Why use mystery shopping services?
Mystery shopping has a direct impact on your overall profitability and ROI through:
Managing process changes and the ROI generated from it effectively by deploying mystery shopping before and after the change implementation.
Supporting your efforts to increase market share by identifying your strengths and weaknesses in order to effectively increase market reach, volumes, and overall revenue/profitability.
Retaining your existing customers and attracting new by measuring the customer experience level and consistency offered across locations. The quality of the customer experience delivered determines the price you can charge.
Improving profitability by delivering a better customer experience than your competitors, strengthening your brand loyalty, and increasing customer retention. Higher customer loyalty leads to increased profitability and allows for a stronger pricing model.
Clients We Are Proud To Have Worked With
Elite CXS are honored to have partnered out nationwide, veteran-owned business with some of the world’s largest brands!