Social listening tools to monitor all your channels

Social monitoring software that hears every word

Elite CXS’ social media listening tools help you understand what your customers are saying about your brand and industry online. Identify trends to improve your brand, product, or service.

Monitor brand mentions

Your customers are talking. Can you hear them? Track customer conversations across 300M+ websites, blogs, forums, news sources, and social media networks like Facebook, and Twitter.

Social listening tools to track posts

Monitor the buzz around keywords and hashtags used in your social media campaigns. Improve your future campaigns based on findings.

Discover influential conversations

Find influencers who are talking about you and identify User Generated Content (UGC) that drives traffic.

Discover sentiment trends

TrueVoiceCX, powered by TrueVoiceCX’s Natural Language Processing (NLP) engine, Athena, converts unstructured social comments into straightforward insights, allowing you to identify and track trending topics.

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