Social listening tools to monitor all your channels
Track customer comments the second they’re posted on sites that matter most to you.
Social monitoring software that hears every word
Elite CXS’ social media listening tools help you understand what your customers are saying about your brand and industry online. Identify trends to improve your brand, product, or service.
Monitor brand mentions
Your customers are talking. Can you hear them? Track customer conversations across 300M+ websites, blogs, forums, news sources, and social media networks like Facebook, and Twitter.
Social listening tools to track posts
Monitor the buzz around keywords and hashtags used in your social media campaigns. Improve your future campaigns based on findings.
Discover influential conversations
Find influencers who are talking about you and identify User Generated Content (UGC) that drives traffic.
Discover sentiment trends
TrueVoiceCX, powered by TrueVoiceCX’s Natural Language Processing (NLP) engine, Athena, converts unstructured social comments into straightforward insights, allowing you to identify and track trending topics.