Master social media engagement from one dashboard
Instantly respond to customer mentions across the sites that matter most to you.
Manage social media in no time at all
Resolve issues, generate buzz for your brand and attract new followers on sites like Facebook and Twitter.
Set up unlimited social streams
EliteCXS will work with you to Create custom streams of social content in a way that makes sense to you for each of your locations.
Add unlimited users
EliteCXS grows with you! As your business expands, add as many users and teams as you need so you can boost your social media engagement, at no extra cost.
Manage social media for 1, 10 or 10,000 locations
Setup live feeds for as many social accounts as your business needs.
Respond to all comments in one screen
Join conversations in real-time across Facebook and Twitter. Become the business everyone knows and loves.
Leverage social media engagement metrics
Track likes, retweets, comments and shares to see how each post is performing and use these insights to optimize your social strategy. EliteCXS will also provide you with regular actionable reporting insights to assist with this optimization.
Grow your following
Automatically publish posts on a consistent basis. Be on the top of your customers’ mind by being on top of news feed every day.
Turn social comments into support tickets
Turn any post into a ticket and assign it to a teammate for speedy problem-solving. Track all open tickets by owner and status so nothing slips through the cracks.
All your messages in one inbox
Manage all customer messages from Facebook Messenger from your TrueVoiceCX dashboard, alongside texts and Webchat messages. Easily stay on top of every message coming your way to convert conversations into leads.