What is Reputation Management?
Your brand is not what YOU say it is. It is what THEY say it is. You can not control what your customers think, but you can influence it. To do that you need to manage your company’s reputation.
Reputation management is a process of promoting your existing reputation. It is necessary so when a potential customer finds you he/she sees straight away how amazing your business is. It consists of effectively dealing with customer’s feedback and improving their experiences.
Excellent reputation means trust. Trust means more business, better business, and great customer retention. Good reputation management will also provide you with insights for your business.
Excellent reputation means trust. Trust means more business, better business, and great customer retention. Good reputation management will also provide you with insights for your business.
Request reviews to build local search visibility and acquire more customers.
Capture valuable feedback and improve your reputation, giving your brand a higher star-rating and a bigger presence on local search.
Build a customer engagement strategy leveraging reviews to ensure satisfaction.
Respond in-app to Google and Facebook reviews, and leverage Smart Response technology to quickly and efficiently personalize review responses, utilizing on-brand templated responses.
Elite CXS plays nice with your other technology
Integrate your data with over 1000 apps via Zapier, as well as leverage our API, to streamline business processes, automate workflows, and allow for increased flexibility and productivity.