What is Reputation Management?
Their experience and competency is impressive and have brought in great results, we are generating more business from our now extensive reviews portfolio!
They’re able to do exactly what they claim to be able to do. Elite CXS provide understandable reporting that we can actually have a discussion about & formulate plans to correct issues & grow my businesses. A***
Your brand is not what YOU say it is. It is what THEY say it is. You can not control what your customers think, but you can influence it. To do that you need to manage your company’s reputation.
Reputation management is a process of promoting your existing reputation. It is necessary so when a potential customer finds you he/she sees straight away how amazing your business is. It consists of effectively dealing with customer’s feedback and improving their experiences.
Excellent reputation means trust. Trust means more business, better business and great customer retention. Good reputation management will also provide you with insights for your business.
Be the best with Elite CXS!
Why Use Reputation Management Services?
Google is the front door to your business – it is how new customers find you. Be found everywhere online.
Stand out as the obvious choice and get more traffic through your door with the most reviews and higher ratings.
Interact with your customers on their terms – including Text and Chat. Get more leads, win more business.
Turn feedback into actionable insights. Understand exactly what your customers expect from you and act on it.
How do we do it?
We use a 360° reputation management suite approach that covers:
Reviews – Turn your customer reviews into your competitive advantage (link to review management page)
Surveys – Design surveys to improve customer feedback.
Insights – Turn customer feedback into actionable insights.
Benchmarking – Know you’re your competitor’s customers better than they do.
Social – Manage all your social media in one place.
Messenger – Manage all customer conversations in one place.
Listings – Put your business on the map and be found everywhere.
Webchat – Covert Website clicks into customers.
Ticketing – Fix issues before they become problems.
Why choose us?
Hear the complete voice of the customer from every touch-point at both the brand and location level. Receive actionable insights to every level of the organization. Our experts will craft great questionnaires, manage your reviews, and social media awareness. Focus on customer delight, rather than simply customer satisfaction. Win over your customers for life!
Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.
No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.
Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of service, all reports, and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.
Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.
We provide Solutions, Insights and Results that are customized to your needs and processes.
CSAT vs customer delight
TrueVoiceCX provides you the tools and services to hear the complete voice of the customer from every touchpoint at both the brand and location level. The suite of TrueVoiceCX tools are a powerful combination that provides actionable insights to every level of the organization. Elite CXS experts will be with you every step of the way to help you craft great questionnaires, manage your reviews and social media awareness. Great companies look far beyond customer satisfaction and place their focus on Customer Delight. Satisfied customers are just that – they have no complaints but will most likely give the new guy down the street a chance too. Delighted customers are your life and will always choose your brand over others.
Stand-Alone Customer Surveys
As a stand-alone service, Elite CXS provides the latest in customer survey technology, enabling your customers to voice their opinions using multiple channels including: Online, email, SMS text, receipt links/ QR codes, and mobile app integration. Your customers can use the channel that fits best to ensure you get rich data at every location. Structured data, coupled with open ended commentary, become your window into the customer’s perspectives about their experiences with you.
TrueVoiceCX Integrated Customer Surveys
The TrueVoiceCX integrated customer surveys offer all the robust features as the stand-alone surveys and take full advantage of our strategic partnership with TrueVoiceCX. As a stand-alone tool, customer surveys do off good insight into your customers, however, become a valuable resource and key revenue/growth driver when added in to the TrueVoiceCX core solution. Customer surveys are integrated with review management, messaging, ticketing, custom alert distribution, and time proven algorithm-based review analyses.
Customer Intercept Surveys
Customer service is the primary purpose of all businesses. To assess customer satisfaction and visitor satisfaction, companies and businesses use intercept interviews. These interviews give an insight into the customer’s mind and are an effective marketing research method of collecting customer feedback. Customer intercept is an interview to help businesses know about a customer’s experience, brand recall, recognition and many other viewpoints. Data collected this way are authentic and reflect the true feelings of the customer, because their interaction with the company is still fresh in their memory and they can remember the finer details.
TrueVoiceCX All-in-One Customer Reviews Solution
Get online reviews on sites that matter to your business and boost customer happiness by leveraging feedback from over 150 online review sources.
Turn consumer reviews into your competitive edge
Get new reviews, manage them and promote them across the web for 1, 10 or 10,000 locations.
All from one dashboard. Tailored solutions are available for small businesses through enterprise companies.
Business listings management made easy
Manage your business listings to rank higher everywhere online. Increase brand awareness, consistency and revenues through company listings.
Convert reviews, social mentions and survey responses into support tickets. Solve issues before they escalate. Elite CXS coordinates with you to ensure the right person receives the issue to be resolved and manages the ticket through completion.
TrueVoiceCX lets us dig beneath reviews, ratings, customer feedback, and survey scores to discover what’s working, what’s not, and where. We make this data available through your custom dashboard and Elite CXS provides regular management reporting with actionable insights for your brand.
Respond faster and get more leads with web chat. Engage immediately and get new customers anytime, from anywhere.
Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms – all in one place.