What is Reputation Management?

Your brand is not what YOU say it is. It is what THEY say it is. You can not control what your customers think, but you can influence it. To do that you need to manage your company’s reputation.

Reputation management is a process of promoting your existing reputation. It is necessary so when a potential customer finds you he/she sees straight away how amazing your business is. It consists of effectively dealing with customer’s feedback and improving their experiences. 

Excellent reputation means trust. Trust means more business, better business, and great customer retention. Good reputation management will also provide you with insights for your business.

Excellent reputation means trust. Trust means more business, better business, and great customer retention. Good reputation management will also provide you with insights for your business.

Get In Touch

Request reviews to build local search visibility and acquire more customers.

Capture valuable feedback and improve your reputation, giving your brand a higher star-rating and a bigger presence on local search.

Build a customer engagement strategy leveraging reviews to ensure satisfaction.

Respond in-app to Google and Facebook reviews, and leverage Smart Response technology to quickly and efficiently personalize review responses, utilizing on-brand templated responses.

Elite CXS plays nice with your other technology

Integrate your data with over 1000 apps via Zapier, as well as leverage our API, to streamline business processes, automate workflows, and allow for increased flexibility and productivity.

Why choose us?

Hear the complete voice of the customer from every touch-point at both the brand and location level. Receive actionable insights to every level of the organization. Our experts will craft great questionnaires, manage your reviews, and social media awareness.  Focus on customer delight, rather than simply customer satisfaction. Win over your customers for life!

Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.

No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.

Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of service, all reports and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.

Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.

We provide Solutions, Insights, and Results that are customized to your needs and processes.

CONTACT US TODAY TO SCHEDULE YOUR FREE SCORECARD!