From New Home Builders to Apartment Communities/Property Management to Active Adult Communities, EliteCXS has you covered with tailored solutions that fit your needs.

All sectors of the real estate market are booming today and highly competitive with multiple types of opportunities available for buyers, renters and active adults. Location, great floorplans, community amenities, and beautiful clubhouses are all appealing to buyers/renters but what really closes the deal for you instead of your competition? The answer is simple – Providing a delightful customer experience and adherence to effective sales process by your sales representatives and leasing agents.

Whether you are in the new home, apartment community, or active adult community sector, you must set your organization and brand apart from the competition. Managing your omnichannel approach to customer experience is how you get there. EliteCXS is here to help you on this journey with:

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Make A Connection, Make The Sale

The re-emergence of the new homes sector is great news, but the new home market is quite different than it used to be. Buyers have a different set of questions than they once had. Competition between the small, medium and big builders have also shifted over the years. One thing has not changed is the importance of a strong sales team. With so many options to choose from, it often comes down to the rapport built with the prospective buyer and the agent’s ability to connect them to the home and community. A comprehensive Customer Experience Management program is the best way to ensure your sales representatives are making the most of their time with prospective buyers.

Realtor.com says, 2020-2022 is expected to be the peak millennial home buying years with the largest cohort of millennials turning 30 years old. Millennials are also likely to make up the largest share of home buyers for the next decade as their housing needs adjust over time.  Is your sales team ready to meet this trend?

EliteCXS’ mystery shopping and video mystery shopping solutions are designed to drive higher close rates and profitability through active measurement of your sales representatives and their execution against the ideal new home sales process. Our TrueVoiceCX solution helps you drive and populate positive reviews, maintain consistency across all listing sites, real-time mobile customer chat and staying on top of your competition through competitive benchmarking.

From Inquiry, To Appointment, To Resident

A leasing agent has approximately 30 minutes to convince a prospective resident that their community is the best choice. With so many options to choose from, it often comes down to the connection made with the leasing agent and their ability to convey all the benefits and features of the community. A comprehensive Customer Experience management program is the best way to ensure your leasing agents are making the most of their time with prospective residents.

The competition in this sector has never been fiercer than it is today. Features and benefits from one community to the next are very similar. How a prospective resident feels about the customer experience received while visiting will have a direct correlation to how comfortable they will feel living in your community. Keeping a close eye on how your leasing agents are representing your brand is paramount to a higher occupancy rate. Engaging your current residents with surveys and review generations will raise the level of your brand/community and naturally bring more prospective renters through the door.

EliteCXS’ mystery shopping and video mystery shopping solutions are designed to drive higher close rates and profitability through active measurement of your sales representatives and their execution against the ideal new home sales process. Our TrueVoiceCX solution helps you drive and populate positive reviews, maintain consistency across all listing sites, real-time mobile customer chat and staying on top of your competition through competitive benchmarking.

Active Adult Communities

As the baby boomers continue to retire and as the snowbird lifestyle continues to grow, active adult communities are becoming a more desired choice for many. With this growth comes increased competition and value-added wars. Set your community apart and be extraordinary. Often time it is the simple things and not the grandiose that truly make the difference. Are your prospective residents truly interested in what you offer? How do your current residents fell about the amenities, programs and offerings? Want to find out – just ask them. By doing this you will learn what is truly important and set yourself apart from the competition in everyone’s eyes. Ensure your sales representatives learn what is important and effectively convey what you offer in that light to delight your prospective residents every time.

EliteCXS’ mystery shopping and video mystery shopping solutions are designed to drive higher close rates and profitability through active measurement of your sales representatives and their execution against the ideal new home sales process. Our TrueVoiceCX solution helps you drive and populate positive reviews, maintain consistency across all listing sites, real-time mobile customer chat and staying on top of your competition through competitive benchmarking.

Think how best you can tackle these challenges for your organization, and how a data-driven customer experience platform like EliteCXS can help. Ensuring the best customer experience and quality service possible is what creates brand loyalty for your organization, and ultimately grows your business.

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