Our professional mystery shoppers will visit your locations and will interact with your staff as a regular customer, they will assess the level of customer service offered and score them consistently & correctly EVERY TIME!
We use Geo-Location & other tools to make sure that our shoppers are providing you with the most accurate information and we make sure this is consistent across all the shops we undertake. We will then break down the data into ways that you have never seen before, containing actionable insights, quantitative & qualitative data points, so you can make positive changes from our reporting.
Your physical locations represent a significant investment by your brand and represent one of the most important opportunities for creating a positive customer experience. By utilizing Elite CXS you can continuously and accurately monitor, measure, and manage your front-line customer service techniques across all your locations.
In-Person Mystery Shopping provides a critical measuring tool to meet your company’s specific goals. Customized reports will help you get the answers to what is most important to you. Receive streamlined data from our team of evaluators as they track their customer experience in a written report. The survey form can be adjusted to meet your changing needs and requirements as needed throughout the life of the program.