Our professional mystery shoppers will visit your locations and will interact with your staff as a regular customer, capturing this all on audio files, being able to hear the conversations we can score them consistently & correctly EVERY TIME!
Elite CXS’s qualified and experienced field-based audio mystery shopping assessors are using the latest recording equipment which is completely undetectable to staff, & has a crisp clear sound so we can evaluate your employees correctly.
Audio mystery shopping provides a verifiable sound recording of the verbal communication between the customer and the client representative. We can also target specific members of staff by booking an appointment with them via a telephone call before the visit.
We use multiple tools to make sure that our shoppers are providing you with the most accurate information and we make sure this is consistent across all the shops we undertake. We will then break down the data into ways that you have never heard before, containing actionable insights, quantitative & qualitative data points, so you can make positive changes from our reporting.
Your physical locations represent a significant investment by your brand and represent one of the most important opportunities for creating a positive customer experience. By utilizing Elite CXS you can continuously and accurately monitor, measure, and manage your front-line customer service techniques across all your locations.
In-Person Mystery Shopping provides a critical measuring tool to meet your company’s specific goals. Customized reports will help you get the answers to what is most important to you. Receive streamlined data from our team of evaluators as they track their customer experience in a written report. The survey form can be adjusted to meet your changing needs and requirements as needed throughout the life of the program.