Embrace The Power of Social Media

Our platform enables businesses to monitor, respond to, and analyze customer feedback from top social media channels, ensuring you never miss a beat when it comes to your online presence. By harnessing the potential of social reviews, you’ll be able to engage with customers effectively, address concerns promptly, and capitalize on positive feedback. With our user-friendly dashboard, you can easily track your brand’s performance and implement data-driven strategies that boost customer satisfaction and loyalty. Experience the benefits of effective social media management and watch your business thrive in the digital landscape.

In a single workflow, mend relationships with your detractors and encourage your advocates.

In a single workflow, mend relationships with your detractors and encourage your advocates.

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Why should brands

Listen to The Voice of the Customer?

billion people are active on social media.
of people go to reviews as a first source.
of all purchases start with a social media interaction.
of search results are influenced by online reviews.

Deliver Business Results

Gain actionable insights and create reports to share with your C-Suite that help you optimize campaigns and create low-cost and high-ROI ways to win more customers.

Build and Manage Your Brand

React to social engagements in a timely manner and schedule and publish posts while gaining insights to improve future marketing collateral and business operations.

Empower Your Employees

Develop custom social media messaging that employee advocates and salespeople can use across their own social profiles to streamline content distribution and increase brand awareness.

Why choose us?

  • Experience the power of comprehensive customer feedback from every touchpoint, both at the brand and location levels, with Elite CXS. Our expert team delivers actionable insights throughout your organization, crafting top-notch questionnaires, managing reviews, and enhancing social media presence. Shift your focus from mere customer satisfaction to customer delight and secure lifelong patrons.

  • Elite CXS’s cutting-edge reporting technology unifies all aspects of your customer experience data, including mystery shopping, audits, customer and employee surveys, reviews, social media, company listings, competitive benchmarking, insights, and ticketing. Say goodbye to fragmented “Data Dumps” and embrace our holistic, Actionable Insight Reporting approach.

  • Our meticulous multi-step editing process ensures accurate, reliable data across all services. Reports and deliverables from our on-site evaluators undergo stringent quality checks and verification by our skilled editing team, providing timely, actionable insights.

  • Elite CXS evaluators are equipped with the necessary knowledge and skills through client-specific certification programs, video demonstrations, and project calls, ensuring reporting with integrity and expertise. Our stringent process guarantees dependable data you can count on.

  • We tailor our solutions, insights, and results to your unique needs and processes, offering a truly customized approach to enhance your customer experience strategy.