The what, why and expectation of VOC services

Are you happy with satisfied customers or would you prefer to have delighted customers? [Define the two] Tie in how full suite of reputation management gets you there
SMB to enterprise, we have you covered with tailored solutions to match your size and needs.

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Simple and effective customer satisfaction surveys

Effortlessly connect with your customers at any point in their journey by engaging at the right time, in the right channel.

The highest rated Survey product of 2019

Ahead of Google Forms and SurveyMonkey

#1 for Usability

#1 Recommended by Users

#1 Best Results

Seamlessly measure the experiences you deliver across every touchpoint for every location

Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization around customer insights.

Run surveys for everything

Create surveys for customer experience, employee experience, product experience, and brand experience.

Gauge customer satisfaction from several angles

Engage each customer at the right time with NPS or CSAT surveys. Collect feedback across the customer journey via email, websites, SMS, and more.

Sophisticated functionality, simplified

Create, test and modify multiple surveys in just a few clicks, no coding required.

Make it simple

Design surveys as short as the modern customer’s attention span. Create mobile-optimized ‘pick-one’ surveys that make capturing feedback quick and easy for everyone.

Surveys: your best revenue driver

Use TrueVoiceCX to make it simple for customers to give their feedback so you can turn every survey into a review.

Intuitive reporting

Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.

Close the loop on feedback

TrueVoiceCX’s auto-ticketing, powered by TrueVoiceCX, instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.

Distribute surveys through all channels

Meet your customers where they are. Send surveys via email, SMS and social media in one click.

Maximize responses with Messenger

Text survey requests to your customers while chatting with them in Messenger . Reach them when they’re already actively engaged. Easily access all default and custom templates with one click.

Ask the right questions at the right times

Mix and match multiple question types, and create a seamless, personalized path for each respondent with advanced branching and display logic.

Custom alert distribution

Manage customer issues quickly with role-based survey response alerts for different locations and teams.

Dive beneath your survey responses

Athena, TrueVoiceCX’s intuitive Natural Language Processing (NLP) engine powered by TrueVoiceCX, turns open-ended survey responses into actionable insights so you can identify key drivers of customer happiness and take action to improve customer experience.

Custom alert distribution

Manage customer issues quickly with role-based survey response alerts for different locations and teams.

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