The process of transitioning new hires into the company culture is costly costly and time consuming. To achieve a high-level of customer delight, service must be consistent across all customer touch-points.
To achieve this successfully, it is important that your organization has an effective and clearly defined training program, so your employees know what is expected of them.
Elite CXS will provide access to your employees to customized training materials and real-life videos to streamline the on-boarding process and for existing employees to gain new knowledge of your company as well as reinforce current techniques and procedures.
Our proprietary Encapsulated Training Modules are concise video clips prepared using actual store footage from actual onsite video mystery shops and simulated scenarios to address issues discovered through the Reputation Management, Employee Engagement Surveys, Mystery Shopping, Call Monitoring and Auditing data.
We incorporate visual, auditory and interactive learning to ensure every employee absorbs the information in the manner that suits their learning style.