Happy Employees = Happy Customers!

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Do your employees love coming to work every day? Are they embracing your brand and providing a delightful experience each time a customer walks through the door? Elite CXS’ employee engagement surveys are at the foundation for creating a more loyal and motivated employee base across your entire organization. Our surveys focus on:

Measuring the engagement and satisfaction of your employees with your brand and organization

Garnering insights from your employees for continuous business improvement and risk mitigation

Linking the impact of employee satisfaction to customer satisfaction, costs (e.g., labor), revenue and profit.

The surveys can be utilized at the store/location level, across departments or the entire organization, as well as for unique populations such as franchise owners, whose feedback and insights can be instrumental in making strategic business decisions.

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We had used multiple Mystery Shopping companies before, the difference with Elite CXS is AMAZING! we get a real report, detailed with solutions we can actually educate with! Thank you!

Justine Moore, Franchise Owner

We were stuck with customer complaints that our sales team were not adhering to company processes. Elite CXS’s team were so pleasant to deal with & were prompt in delivery and fairly priced. The product supplied, allowed me to fix the problems in my dealerships.

Kevin Ruez, Automotive Industry

Do you inspire your employees to be at their very best each day?

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Have you set clear expectations? Do they love what they do and create great customer experiences? Have they been given the tools and training to perform well? Your employees are the number-one asset in your company, and that’s fantastic for your business, because if managed properly, you could achieve results you could not even dream of.

Elite CXS’ Employee Engagement solutions provides you with the tools to know what your employees think about working for your brand, if customer experience is the focus, and if they believe they have they needed tools and training to perform like champions. We analyze all the received data points and provide you with actionable recommendations that show you how investments in employees will improve the customer experience, reduce costs, increase revenues, and mitigate risk for your brand.

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Clients We Are Proud To Have Worked With

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Elite CXS are honored to have partnered out nationwide, veteran-owned business with some of the world’s largest brands!

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Why Choose Us?

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Elite CXS’ reporting technology lets you see all your customer experience data under one umbrella including mystery shopping, audits, customer surveys, employee surveys, reviews, social media, company listings, competitive bench-marking, insights, and ticketing.

No more “Data Dumps” from multiple sources each showing only one piece of the puzzle. Elite CXS provides you with Actionable Insight Reporting with each measured data source accounted for.

Our multi-step editing process is designed to provide accurate data that you can rely on. No matter the type of mystery shop, all reports and deliverables submitted by our on-site evaluators pass through quality checks and verification steps conducted by our trained editing team and are delivered to you in an actionable time frame.

Through client-specific certification programs, video demos, and project calls, our evaluators are prepared to deliver reporting with integrity and expertise. Our rigid process allows us to deliver you the data that you can trust and count on.

We provide Solutions, Insights, and Results that are customized to your needs and processes.

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