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Wondering how you can make sure that your employees and customers can stay safe in the post COVID-19 world? 

The COVID-19 Integrated Response Toolkit helps businesses enhance operational preparedness before, during, and after reopening, to achieve safety in the Post-COVID-19 Economy.

Internal compliance audits can be used as a monitored and measured checklist to make sure staff are doing the required activities and following processes in the field. This can be done from a computer, phone or tablet. For example, they can fill out an opening checklist that gets submitted each day.

 Restart, Rebuild, and Grow with Elite CXS!

WE CAN DO THIS TOGETHER IN 4 EASY STEPS

1. Acquire Relevant Customer Data
Integrate key data sources across all channels that involve live interactions with your customers:

  • Social media data from structured consumer reviews
  • Customer feedback from solicited and unsolicited sources, or from your existing brand-loyalty apps via our embedded SDK
  • Internal compliance and safety evaluations – performed on the web or in your existing operational apps via our embedded SDK
  • External compliance and safety evaluations such as 3rd-party audits and mystery shopper visits

2. Analyze
All relevant data is integrated into action-driven reporting

3. Act
The reporting/analytics output is fed into Integrated Action Management for Automated, Ad-hoc/On-Demand actions and Appeals

4. Achieve Safety!

GET A FREE MYSTERY SHOP TODAY*

1. Acquire Relevant Customer Data
Integrate key data sources across all channels that involve live interactions with your customers:

Social media data from structured consumer reviews

Customer feedback from solicited and unsolicited sources, or from your existing brand-loyalty apps via our embedded SDK

Internal compliance and safety evaluations – performed on the web or in your existing operational apps via our embedded SDK

External compliance and safety evaluations such as 3rd-party audits and mystery shopper visits

2. Analyze
All relevant data is integrated into action-driven reporting

3. Act
The reporting/analytics output is fed into Integrated Action Management for Automated, Ad-hoc/On-Demand actions and Appeals

4. Achieve Safety!

GET A FREE MYSTERY SHOP TODAY*

SOCIAL MEDIA REPUTATION MANAGEMENT

The impact of a single negative social review is estimated to cost a business on average $6000 in lost lifetime customer value*. The impact of a single negative COVID-19 review could be far more devastating.

Protect your business and brand with Social Reputation Management

  • Get daily monitoring of structured reviews
  • Receive automated COVID-19 alerts
  • Perform regional and location-level benchmarks
  • Understand with automated topic extraction and sentiment analysis

Learn about your competitors and benchmark against them

  • See how you benchmark against your competitors
  • Understand where your competitors fail, so you don’t
  • Learn what customers like about the best practices of your competitors and employ those best practices to make your offering more appealing and safer
GET A FREE CONSULTATION TODAY**

The impact of a single negative social review is estimated to cost a business on average $6000 in lost lifetime customer value*. The impact of a single negative COVID-19 review could be far more devastating.

Protect your business and brand with Social Reputation Management

Get daily monitoring of structured reviews
Receive automated COVID-19 alerts
Perform regional and location-level benchmarks
Understand with automated topic extraction and sentiment analysis

Learn about your competitors and benchmark against them

See how you benchmark against your competitors
Understand where your competitors fail, so you don’t
Learn what customers like about the best practices of your competitors and employ those best practices to make your offering more appealing and safer

GET A FREE CONSULTATION TODAY**

CUSTOMER FEEDBACK MANAGEMENT

Easily enable customer feedback via solicited and unsolicited channels. Be fast to identify health and safety related issues and quickly respond.

Engage customers with online surveys

Integrate our online surveys with your websites and customer touchpoints. Send invites via email and SMS.

  • Device-agnostic survey layout – fitting any device size or form factor
  • Engaging, interactive question designs for improved response rates
  • Automated topic extraction, sentiment analysis, and COVID-19 alerts

Integrate feedback with existing brand-loyalty mobile apps (where applicable)

MobiAudit Embedded is a mobile SDK that enables data collection within 3rd party or proprietary mobile apps to combine those results with other sources of data:

  • Perform customer satisfaction, brand engagement, loyalty research, and much more all from within your brand’s own mobile app
  • Combine data with other sources for a single, seamless experience
  • Deploy loyalty points and coupons as incentives to help drive brand value and create a consistent brand experience
Get a free DEMO today

Easily enable customer feedback via solicited and unsolicited channels. Be fast to identify health and safety related issues and quickly respond.

Engage customers with online surveys

Integrate our online surveys with your websites and customer touchpoints. Send invites via email and SMS.

Device-agnostic survey layout – fitting any device size or form factor
Engaging, interactive question designs for improved response rates
Automated topic extraction, sentiment analysis, and COVID-19 alerts

Integrate feedback with existing brand-loyalty mobile apps (where applicable)

MobiAudit Embedded is a mobile SDK that enables data collection within 3rd party or proprietary mobile apps to combine those results with other sources of data:
Perform customer satisfaction, brand engagement, loyalty research, and much more all from within your brand’s own mobile app
Combine data with other sources for a single, seamless experience
Deploy loyalty points and coupons as incentives to help drive brand value and create a consistent brand experience

Get a free demo today

INTERNAL COMPLIANCE EVALUATIONS

Internal Compliance Evaluations evaluate internal safety, compliance, brand performance, customer service, and other controls. These evaluations are normally performed by a company’s employees in various formats.

Perform on the web and/or mobile platform

  • Operational/Checklist Audits – findings are reported in a checklist format, providing easy identification of operational weaknesses to be improved by auto-generated action plans.
  • Photo/Video Audits and Self-Audits – internal audits including visual proof of the assessments, such as photo and video attachments. Assessment can be done manually or automatically.

Integrate with existing operations mobile apps via our embedded SDK

  • Utilize in employee-only apps for internal audits, vendor tracking, or other data collection needs
  • Package with other tools such as Appeals and Action Plans, empowering store managers to take action from within the company’s third-party apps
GET A FREE CONSULTATION TODAY**

Internal Compliance Evaluations evaluate internal safety, compliance, brand performance, customer service, and other controls. These evaluations are normally performed by a company’s employees in various formats.

Perform on the web and/or mobile platform

Operational/Checklist Audits – findings are reported in a checklist format, providing easy identification of operational weaknesses to be improved by auto-generated action plans.
Photo/Video Audits and Self-Audits – internal audits including visual proof of the assessments, such as photo and video attachments. Assessment can be done manually or automatically.

Integrate with existing operations mobile apps via our embedded SDK

Utilize in employee-only apps for internal audits, vendor tracking, or other data collection needs
Package with other tools such as Appeals and Action Plans, empowering store managers to take action from within the company’s third-party apps

GET A FREE CONSULTATION TODAY**

EXTERNAL EVALUATIONS (MYSTERY SHOPS)

Mystery Shopping is adapting in the post COVID-19 economy with a focus evolving from service excellence to service safety.

Educate staff about health and safety measures and their implications – As operational and customer service standards evolve to include many new safety-related topics, it is now more than ever important to utilize the value of mystery shopping to educate staff.

Promote operational awareness and preparedness

  • via more frequent mystery shop evaluations and more frequent report reviews with staff

Recognize those that go above and beyond to carry out the mission of the brand

  • Communicate frequently and more clearly to emphasize on the priorities that matter the most
  • Personally recognize outstanding achievements to amplify impact
  • Make the personal recognition more visible to the entire team to boost participation and engagement
GET A FREE MYSTERY SHOP TODAY*

Mystery Shopping is adapting in the post COVID-19 economy with a focus evolving from service excellence to service safety.

Educate staff about health and safety measures and their implications – As operational and customer service standards evolve to include many new safety-related topics, it is now more than ever important to utilize the value of mystery shopping to educate staff.

Promote operational awareness and preparedness

via more frequent mystery shop evaluations and more frequent report reviews with staff

Recognize those that go above and beyond to carry out the mission of the brand

Communicate frequently and more clearly to emphasize on the priorities that matter the most
Personally recognize outstanding achievements to amplify impact
Make the personal recognition more visible to the entire team to boost participation and engagement

GET A FREE MYSTERY SHOP TODAY*

INTEGRATED REPORTING & ACTION MANAGEMENT

Integrated Reporting

Integrate key data sources across all channels that involve live interactions with your customers at one Dashboard

Integrated Action Management

Automated – Ad-Hoc (On Demand)  – Appeals