Analyze insights from reviews, social media, and surveys in one place

TrueVoiceCX, powered by TrueVoiceCX’s Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spur decisive action from executives down to the frontlines.

From customer feedback to actionable insights

TrueVoiceCX, powered by TrueVoiceCX’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

From customer feedback to actionable insights

TrueVoiceCX, powered by TrueVoiceCX’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

Discover emerging positive and negative trends

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

Measure performance by category

We can easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.

Make data-driven improvements

View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.

Customize insights to fit your priorities

With TrueVoiceCX, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.

Compare performance across locations

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers. If you are conducting mystery shopping at your locations, EliteCXS incorporates this data, as well, to give you a full 360 view of your brand.

Refine and enhance your insights

We consistently teach TrueVoiceCX what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.

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