ANALYZE INSIGHTS FROM REVIEWS, SOCIAL MEDIA, AND SURVEYS IN ONE PLAC

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It humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.

DISCOVER EMERGING POSITIVE AND NEGATIVE TRENDS

Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

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Monitor sentiment levels from customer feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

GET A FREE CONSULTATION TODAY**

MEASURE PERFORMANCE BY CATEGORY

We can easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.

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We can easily group relevant keywords into custom categories to measure different areas of your business. Refine customer feedback insights even further with sub-categories.

GET A FREE CONSULTATION TODAY**

MAKE DATA-DRIVEN IMPROVEMENTS

View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.

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View sentiment trends by topic, zoom in on specific keywords and adjectives, and put it all in context with verbatim snippets from review text.

GET A FREE CONSULTATION TODAY**


CUSTOMIZE INSIGHTS TO FIT YOUR PRIORITIES

With TrueVoiceCX, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.

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With TrueVoiceCX, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.

GET A FREE CONSULTATION TODAY**

COMPARE PERFORMANCE ACROSS LOCATIONS

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers. If you are conducting mystery shopping at your locations, Elite CXS incorporates this data, as well, to give you a full 360 view of your brand.

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Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers. If you are conducting mystery shopping at your locations, Elite CXS incorporates this data, as well, to give you a full 360 view of your brand.

GET A FREE CONSULTATION TODAY**

REFINE AND ENHANCE YOUR INSIGHTS

We consistently teach TrueVoiceCX what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.

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We consistently teach TrueVoiceCX what topics you value by changing topics and keywords to positive or negative, or adding new topics and keywords you want to track.

GET A FREE CONSULTATION TODAY**