Competitor analysis through customer feedback

Understand where you rank in your industry and leverage competitive insights to get ahead

Hear every word of your competitors’
customer feedback

Elite CXS’s benchmarking software gives you access to your competitors’ public data
from 150+ review sites, 300M websites, forums, blogs, and social channels.


Win with competitive

Compare sentiment for products and services
against industry leaders at a brand, national
or local level.


Discover competitor
sentiment trends before
they do

Elite CXS’s proprietary Natural Language Processing (NLP)
algorithm, analyzes your competitors’ reviews from hundreds of
review sites and social platforms so we can identify
and track trending topics.

If you want to stay ahead, it’s all about keeping
the competition in your rearview mirror.

Jim Fowler, Entrepreneur Magazine, 2017


Compare performance
from every angle

We can evaluate your performance using the
same categories and sub-categories you create
for your own business insights, then drill down into
specific topics, keywords, and adjectives driving
customer sentiment. Zoom in on verbatim
snippets and full-text reviews to get the full story.


Competitive NPS

We will measure your competitors’ Net Promoter Score
(NPS) based on customer sentiment from their
reviews to learn what their promoters love about
their business.

Get the Complete View of Competitor Insight by Incorporating Mystery Shopping to the Solution

Mystery shopping is the most effective method to validate your competition’s pricing, sales and service process, and customer experience techniques. Developing a plan based only on internet research or customer feedback will be flawed.

Customer feedback will point you in the right direction. Mystery shopping your competition will clear the path to allowing you to understand the subtleties in the way your competitor brands operate. We do a deep dive into details to identify what makes the competition tick and pinpoint game-changing factors you can use to your advantage. We provide you with:

In-Person Competitor Mystery Shops,In-Person Competitor Video Mystery Shops, Telephone-Based Competitor Mystery Shops,Web-Based Competitor Mystery Shops, Onsite Price Checks Telephone/Web-Based Price Checks.

Start growing with Elite CXS today