ONLINE REVIEW MANAGEMENT MADE EASY

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MONITOR ALL YOUR REVIEWS

Monitor all your reviews

Access to customer reviews, across every touch point, from every source, in one place.

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Elite CXS alerts you of negative customer experiences so you can respond instantly. Easily convert reviews into support tickets and assign them to employees to ensure every customer issue is resolved quickly. Elite CXS will work with you to develop the ticketing process to create a seamless approach to managing negative feedback.

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INCREASE CUSTOMER REVIEWS

Increase customer reviews

Collecting new reviews has never been easier. TrueVoiceCX sends customers to top review sites to share their feedback.

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Role-based review management boosts guest acquisition as business doubles. On track to almost double their locations in 2 years, Black Bear Diner needed to make sure guests at every location, old and new, were happy with their visit and eager to return.

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GET REVIEWS INSTANTLY WITH MESSANGER

Get reviews instantly with Messenger

Reach them where they’re most engaged. After answering questions or providing support to customers in Messenger, we can easily follow up with a review request using any default or custom template.

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Elite CXS makes it easy for your management team. We create streamlined templates to be used for responses of all types that are readily available and just a click away.

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MANAGE AND RESPOND TO REVIEWS

Manage and respond to reviews

Take control of your brand and solve customer issues by having all your reviews managed in one place.

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With automated responses based on custom rules, you can stay focused on your business and rest assured that every incoming review is promptly addressed. Elite CXS will work with you to establish these custom rules for your business and oversee the associated activity.

Organize mountains of feedback with one click. Tag and ticket multiple reviews to solve more problems in less time.

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USE REVIEWS TO GET NEW CUSTOMERS

Use reviews to get new customers

Let your customers do the talking to increase trust, social proof, and sales: word-of-mouth marketing at scale.

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Improve team productivity with an employee leaderboard. Drive healthy competition by tracking requests, reviews, and ratings for each employee.

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INTEGRATE WITH YOUR CURRENT TOOLS

TrueVoiceCX integrates with the apps you use

Make your customer experience management even easier by connecting our software with the tools you already use. TrueVoiceCX integrates with several software systems to make it easy to automatically get new reviews, be found online, improve operations and increase revenue.

This is a short list of the most common integrations. If you would like to see more on how an integration to your system works, reach out to us and talk to an integration expert.

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TrueVoiceCX integrates with the apps you use

Make your customer experience management even easier by connecting our software with the tools you already use. TrueVoiceCX integrates with several software systems to make it easy to automatically get new reviews, be found online, improve operations and increase revenue.

This is a short list of the most common integrations. If you would like to see more on how an integration to your system works, reach out to us and talk to an integration expert.

GET A FREE CONSULTATION TODAY**